Charmaine Fernandez
Las Vegas
Summary
Expert in operations management with a focus on product quality and customer satisfaction. Established strong customer relationships that drive repeat business and positive feedback. Demonstrated commitment to excellence in all aspects of service delivery.
Experienced with patient care coordination, appointment scheduling, and medical records management. Utilizes strong organizational skills to ensure efficient office operations and patient satisfaction. Knowledge of billing procedures and insurance verification, contributing to well-managed medical office environment.
Overview
16
16
years of professional experience
Work History
Medical Office Assistant
CER Medical Aesthetic Clinic
Las Vegas, NV
09.2025 - Current
- Managed patient scheduling and coordinated appointments to optimize clinic workflow.
- Managed front desk responsibilities, ensuring a friendly and efficient environment for patient interactions.
- Maintained accurate patient records using electronic health record systems.
- Supported clinical staff by preparing treatment rooms and ensuring necessary supplies were available.
- Answer and manage incoming calls, emails, and appointment requests
- Verify patient information, collect necessary documentation, and maintain accurate records
- Handle payments, insurance information, and basic billing support
Small Business Owner
LuxuryHub LLC
Las Vegas, NV
05.2018 - Current
- Managed daily operations for successful small business, ensuring efficiency in processes and service quality.
- Established loyal customer base through personalized attention and prompt resolution of concerns.
- Promoted business through social media channels to generate leads and enhance brand visibility.
- Enhanced company reputation by consistently delivering exceptional service quality to all customers.
- Oversaw fast shipping logistics to ensure timely delivery for customers.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
Retail Sales Associate
Claire's Boutique
Las Vegas, NV
04.2010 - 03.2011
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Education
Associate Of Applied Science - Pharmacy Technician
Kaplan College
Las Vegas, NV02-2013
Skills
- Entrepreneurial management
- Customer satisfaction focus
- Marketing tactics
- Cost efficiency analysis
- Multitasking and organization
- Attention to detail
- Problem-solving
- Positive attitude
- Patient registration
- Payment collection and processing
Languages
English
Native or Bilingual
Timeline
Medical Office Assistant
CER Medical Aesthetic Clinic
09.2025 - Current
Small Business Owner
LuxuryHub LLC
05.2018 - Current
Retail Sales Associate
Claire's Boutique
04.2010 - 03.2011
Associate Of Applied Science - Pharmacy Technician
Kaplan College