Francis Fondo
Las Vegas,NV
Summary
Energetic and professional hospitality industry leader with extensive customer service and hotel operations experience.
Excited to join one of the most successful and respected hospitality companies in Las Vegas and utilizing my experience to contribute to a dynamic, successful and inclusive work environment.
Overview
31
31
years of professional experience
Work History
Director of Front Office
MGM Grand Hotel
07.2016 - 04.2019
- Operational responsibility for Front Desk, CustomerRelations, PBX, Bell Services, Door Services, Valet
- Set and attained departmental budgets
- Set and attained departmental KPI goals
- Effective room and suite inventory control to maximize occupancy and revenue
- Implementing suite upsell strategies to maximize inventory and revenue
Director of Front Services
MGM Grand Hotel
01.2012 - 07.2016
- Operational leadership of Bell Services, Door Services, Valet, Transportation
- Set and attained departmental budgets
- Set and attained departmental KPI goals
- Implemented front drive arrival/departure strategies to ensure seamless guest experience
- Hotel liaison for business center operational transition to FedEx Office
- Hotel liaison to Convention Services to ensure hotel arrival/departure met client expectations
- Develop and implement traffic flow/parking operational game plans for property events
Front Services Manager
MGM Grand Hotel
01.2010 - 01.2012
Bell Services Supervisor
MGM Grand Hotel
06.2006 - 01.2010
Weapons Systems Specialist
United States Air Force, USAF
04.1988 - 02.1990
Education
No Degree -
UNLV
Las Vegas, NVHigh School Diploma -
Bishop Gorman High School
Las Vegas, NV1987
Skills
- Guest Service
- Communication
- Team Building
- Employee Development
Timeline
Director of Front Office
MGM Grand Hotel
07.2016 - 04.2019
Director of Front Services
MGM Grand Hotel
01.2012 - 07.2016
Front Services Manager
MGM Grand Hotel
01.2010 - 01.2012
Bell Services Supervisor
MGM Grand Hotel
06.2006 - 01.2010
Weapons Systems Specialist
United States Air Force, USAF
04.1988 - 02.1990
No Degree -
UNLV
High School Diploma -
Bishop Gorman High School
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