Francis Gavino

• Managed day-to-day business operations.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Consulted with customers to assess needs and propose optimal solutions.
• Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
• Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
• Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
• Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
• Fostered strong professional network and partnership building skills to connect with quality leads.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Dropped and hooked trailers and changed configuration of equipment.
• Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.

Provided excellent customer service to new and established clients. Floor covering sales, installation, cleaning, repairs, upholstery and area rug cleaning, water damage restoration.

Facilitated learning opportunities for recruits to master essential skills leading to exceptional job outcomes.

• Operated with safety and skill to avoid accidents and delays.
• Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
• Maintained daily, legible DOT log book and submitted corresponding documents.
• Provided customer service to incoming and outgoing clients.
• Demonstrated excellent communication skills on the phone and in person.
• Operated warehouse equipment and forklifts.
• Planned routes for safe deliveries and pick-ups.
• Inspected trucks for malfunctions and reported vehicles to management for corrective action.

• Contributed to unit readiness by maintaining physical fitness standards and participating in rigorous training exercises.
• Employed tactical knowledge effectively during engagements with enemy forces, contributing to positive results on the battlefield.
• Assisted with planning and executing combat missions, leading to successful completion of objectives.
• Maintained high levels of discipline within the unit, fostering an environment conducive to meeting mission requirements.
• Participated in after-action reviews, providing valuable input to enhance future mission planning and execution.
• Assisted with medical treatment for injured comrades when necessary, utilizing first aid skills learned during training.
• Enhanced team efficiency by conducting regular training sessions and drills for Airborne Infantry tasks.
• Demonstrated leadership abilities by mentoring junior soldiers on tactics, techniques, and procedures related to Airborne Infantry operations.
• Established secure perimeters for protection of assets and personnel during mission-critical events.
• Improved communication within the squad through consistent use of radio procedures and clear verbal commands.
• Supported logistics efforts by organizing supplies and equipment for efficient distribution among the team members.
• Increased mission success rate by diligently performing reconnaissance and gathering essential information.
• Conducted security patrols to maintain situational awareness, resulting in reduced risks to fellow soldiers.
• Reacted quickly under pressure, making sound decisions that contributed to successful outcomes in time-sensitive scenarios.
• Fostered strong relationships with allied forces through collaboration on joint exercises and missions.
• Served as a reliable member of a cohesive team during deployments, overcoming various obstacles together in high-stress environments.
• Provided critical support during humanitarian aid efforts, using effective problem-solving skills in challenging situations.
• Managed weapons systems and equipment proficiently, ensuring operational readiness at all times.
• Ensured personnel safety by strictly adhering to standard operating procedures during airborne operations.
• Utilized excellent navigation skills for accurate land navigation during movements or while establishing observation posts.
• Led fire team during infantry dismounted battle drills and situational training exercises.
• Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors.
• Performed as fire team member during situational training exercises and infantry dismounted battle drills.
• Patrolled designated coverage areas and evaluated terrain for defensive use.
• Trained teams on emergency situation preparedness and integration of tactical planning, equipment maintenance and weapon use.
• Maintained secure communication systems to relay information to and from command teams.
• Trained over multinational partners, contractors and foreign nationals to develop warfighting and defense capabilities.
• Trained in use of tear gas, passive ordnance, and explosives.
• Utilized advanced tactics to engage and neutralize enemy combatants.
• Established defensive positions to protect against enemy forces.
• Constructed and camouflaged infantry positions and equipment to prevent detection.
• Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chem gear for battle scenarios.
• Coordinated with team members to establish smooth operations and encourage teamwork.