Francis Gorman
Moorestown,NJ
Summary
Empathetic Case Manager with over 8 years of experience interfacing with community liaisons, facilitating individual and monitoring conditions of clients to coordinate employee work development Excellent communicator with knack for building lasting professional relationships.
Overview
19
19
years of professional experience
Work History
Vocational Case Manager
Occupational Training Center
11.2014 - Current
- Conducted thorough assessments of client skills, abilities, and barriers to employment.
- Maintain a case load of over 27 clients of various disabilities and skill sets.
- Provided guidance for clients in job search strategies, resume writing, and interview preparation.
- Managed complex caseloads efficiently, prioritizing tasks based on client needs and deadlines.
- Established rapport with clients, building trust and facilitating successful return to work transitions.
- Coordinated with community resources to provide additional support services for clients as needed.
- Enhanced client outcomes by developing individualized vocational rehabilitation plans.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Assisted consumers in exploring and selecting career paths.
- Planned and promoted career planning presentations, work experience programs and career workshops.
- Developed effective communication strategies to relay information between clients, employers, and healthcare professionals.
- Collaborated with interdisciplinary teams for comprehensive case management and optimal results.
Property Owner
Self-employed
11.2010 - Current
- Increased tenant satisfaction by promptly addressing maintenance issues and implementing property improvements.
- Improved property value through strategic renovations and regular upkeep.
- Ensured timely rent collection through clear communication and follow-up with tenants, minimizing revenue loss from late payments.
- Navigated complex zoning regulations to ensure compliance with local ordinances for all owned properties.
- Addressed tenant complaints professionally and efficiently, fostering a positive living environment for all residents.
- Maintained accurate financial records for tax purposes and provided detailed reports to stakeholders on a regular basis.
- Managed day-to-day business operations.
- Supervised building repairs, maintaining open communication with tenants to minimize disruptions during construction projects.
- Conducted routine inspections of properties to identify areas requiring attention or improvement.
- Conducted thorough tenant screenings to maintain a safe environment for all residents and reduce potential liabilities.
Admissions Officer
ITT Technical Institute
06.2005 - 05.2010
- Provided exceptional customer service to prospective students, answering inquiries via phone or email promptly and professionally.
- Developed an efficient system for tracking application statuses, ensuring accurate information was readily available at all times.
- Assisted international applicants with navigating visa regulations, and providing essential information regarding immigration regulations.
- Coordinated orientation activities for incoming students, providing a welcoming environment that encouraged success from day one.
- Processed applications promptly, meeting deadlines while maintaining attention to detail in reviewing applicant materials.
- Maintained contact with accepted students throughout the enrollment process, offering guidance and support as needed before arrival on campus.
- Followed up immediately when prospects reached out to quickly resolve concerns.
- Participated in open houses to offer details on class size, activities, and student-to-staff ratios.
- Facilitated campus tours for prospective students, showcasing the institute's facilities and resources.
Education
Bachelor of Science - Russian, Central And Eastern European, And Eurasian Studies
Rutgers University
Camden, NJ09.1999
Master of Arts - Public Administration
Thomas Edison State University
Trenton, NJ05.2026
Certificate of Completion 1000 Hours - Russian Translation
Chelyabinsk State Technical University
Chelyabinsk Russia12.1997
Skills
- Job Development
- Public Speaking
- BiLingual
- Interviewing skills
- Career Counseling
- Vocational Training
- Client assessment
- Motivational Interviewing
- Multitasking
- Teamwork and Collaboration
- Leadership training
- Recruitment Strategies
Timeline
Vocational Case Manager
Occupational Training Center
11.2014 - Current
Property Owner
Self-employed
11.2010 - Current
Admissions Officer
ITT Technical Institute
06.2005 - 05.2010
Bachelor of Science - Russian, Central And Eastern European, And Eurasian Studies
Rutgers University
Master of Arts - Public Administration
Thomas Edison State University
Certificate of Completion 1000 Hours - Russian Translation
Chelyabinsk State Technical University
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