Francis Griffin
Martinsburg,WV
Summary
Dedicated Security System Technician with over 10 years in the industry, known for exceptional customer service and technical support. Skilled in educating clients on system usage and fostering long-term relationships through effective communication and problem-solving.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Security System Technician
ADT Security
09.2016 - Current
- Established rapport with clients by maintaining open lines of communication and addressing concerns in a timely manner, fostering long-term relationships.
- Assisted in inventory management, ensuring that all necessary supplies were readily available for upcoming installation projects.
- Increased customer retention through providing exceptional technical support and troubleshooting assistance when needed.
- Supported sales team efforts through the provision of technical expertise during site visits and consultations with prospective clients.
- Explained how to properly use security systems so that customers were knowledgeable.
- Educated customers on effective use of security systems.
Corrections Officer
Eastern Regional Jail
10.2015 - 08.2016
- Supervised inmate activities to maintain safety and security within the facility.
- Conducted regular inspections of facilities and equipment to ensure compliance with safety standards.
- Collaborated with law enforcement agencies during inmate transport and emergency situations.
- Managed conflict resolution among inmates, promoting a peaceful environment.
Security System Technician
Tyco Integrated Security
10.2012 - 01.2015
- Assisted in the development of customized security solutions, tailoring components based on individual client specifications.
- Delivered comprehensive training sessions to clients on the proper usage of their new security systems, ensuring optimal functionality and user confidence.
- Enhanced security system performance by conducting regular maintenance and troubleshooting tasks.
- Demonstrated strong attention to detail through accurate documentation of system schematics and wiring diagrams during installation processes.
Security System Technician
Vector Security
11.2009 - 10.2012
- Collaborated with project managers to design customized security solutions for diverse client needs.
- Evaluated new security technologies and tools to enhance service offerings and operational efficiency.
- Developed standard operating procedures for installation processes, improving consistency across projects.
- Led cross-functional teams in the implementation of large-scale security system upgrades and expansions.
- Maintained detailed records of completed work orders, allowing for efficient tracking of service history and warranty information.
- Collaborated effectively with team members to complete large-scale installation projects within tight deadlines.
- Reduced false alarms by calibrating motion detectors and adjusting system settings as needed.
Security System Technician
ADT Security
08.1986 - 11.2009
- Installed and configured advanced security systems for residential and commercial properties.
- Conducted regular maintenance checks to ensure optimal system performance and reliability.
- Provided technical support and troubleshooting for security system issues to clients.
- Trained junior technicians on installation procedures and best practices in security technology.
Education
High School Diploma -
Windber Area High School
Windber, PA06-1984
Skills
- Low voltage wiring
- System troubleshooting
- Intrusion detection
- IP camera configuration
- Customer service
- Service calls
- Alarm systems
- Equipment Repair
- Security system installation
- Cable pulling
- Wiring installations
- Teamwork and collaboration
Accomplishments
ADT Installation Technician of the Year 1989
ADT Installation Technician of the Year 1991
ADT Club Excellence 2005
Certification
Low Voltage Electrician License Montgomery County, Md
Low Voltage Electrician License State of West Virginia
Timeline
Security System Technician
ADT Security
09.2016 - Current
Corrections Officer
Eastern Regional Jail
10.2015 - 08.2016
Security System Technician
Tyco Integrated Security
10.2012 - 01.2015
Security System Technician
Vector Security
11.2009 - 10.2012
Security System Technician
ADT Security
08.1986 - 11.2009
High School Diploma -
Windber Area High School