Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Francis Gutberlet

Rochester,NY

Summary

Dynamic Operations Manager with a proven track record at ATALYST, enhancing employee accountability and retention through effective team leadership and performance monitoring. Skilled in problem-solving and quality assurance, I successfully streamlined processes, resulting in improved operational efficiency and customer satisfaction. Committed to continuous improvement and fostering a positive work environment.

Overview

20
20
years of professional experience

Work History

Operations Manager

ATALYST
12.2022 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.

Senior Engineer

EG Industries
12.2018 - 11.2022
  • Improved project efficiency by streamlining engineering processes and implementing innovative solutions.
  • Monitored employee performance to keep projects on task.
  • Mentored junior engineers, providing guidance in best practices and fostering professional growth opportunities.
  • Delivered high-quality products by collaborating closely with sales teams to understand customer needs and translate them into viable solutions.
  • Enhanced system reliability by conducting thorough root cause analyses and implementing corrective actions to prevent future issues.
  • Enforced rules and regulations to keep working environment safe.
  • Maximized resource utilization with effective management of personnel, materials, and equipment for optimal project outcomes.

Project Manager

ValTech
12.2013 - 11.2018
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
  • Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.

Director of Quality

ValTech
10.2005 - 11.2013
  • Streamlined internal audit procedures by developing standardized templates for reporting findings efficiently and consistently.
  • Improved overall product quality by implementing robust testing methodologies and streamlining process improvements.
  • Managed external audits, maintaining compliance with industry regulations and achieving certification renewals without interruptions.
  • Led a cross-functional team to develop and execute comprehensive quality assurance plans for products and services.
  • Collaborated with suppliers to enhance their understanding of our quality requirements, fostering strong relationships built on trust and transparency.
  • Built strong partnerships with key stakeholders, enabling increased collaboration on problem-solving efforts and overall process improvements.
  • Ensured adherence to ISO 9001 standards throughout all processes, reinforcing a company-wide commitment to quality excellence.
  • Conducted root cause analysis for product defects and implemented corrective actions, resulting in reduced return rates and increased customer satisfaction.
  • Developed training programs that enhanced employees'' understanding of quality standards, leading to improved production accuracy and efficiency.
  • Established clear performance metrics, monitoring progress to ensure continuous improvement in product quality and customer satisfaction.
  • Championed lean manufacturing initiatives, driving waste reduction efforts and increasing operational efficiency across the organization.
  • Enhanced customer complaint resolution processes, expediting response times and boosting overall satisfaction scores.
  • Established and oversaw company-wide Quality Management System (QMS), maintaining compliance with Area of certification and enhancing internal outcomes.
  • Interfaced directly with high-level executives within client companies, addressing concerns and correcting perceived faults to maintain smooth customer relationships.
  • Monitored staff organization and suggested improvements to daily functionality.
  • Tracked quality issues with external customers, suppliers, and internal plant operations.
  • Applied coaching techniques and tools to support managers and team members in improving performance.
  • Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.

Education

Mold Building - Machining

RTMA
Rochester, NY
05.2003

Bachelor Of Mechanical Engineering - Engineering

SUNY Buffalo State
Buffalo, NY
05.2001

Skills

  • Problem-solving
  • Team leadership
  • Employee relations and conflict resolution
  • Performance monitoring
  • Interpersonal communication
  • Workflow optimization
  • Regulatory compliance
  • Continuous improvements
  • Quality assurance controls
  • Delegation
  • KPI tracking
  • Document control
  • Cross-functional communication
  • Building and facility management
  • Performance reporting
  • Cultural awareness

Accomplishments

NY State Mold maker certification 2005

Timeline

Operations Manager

ATALYST
12.2022 - Current

Senior Engineer

EG Industries
12.2018 - 11.2022

Project Manager

ValTech
12.2013 - 11.2018

Director of Quality

ValTech
10.2005 - 11.2013

Mold Building - Machining

RTMA

Bachelor Of Mechanical Engineering - Engineering

SUNY Buffalo State

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Francis Gutberlet