Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Francis Gutierrez

Providence,RI

Summary

Versatile and results-oriented administrative and HR professional with extensive experience at City of Providence. Successfully streamlined operations and enhanced recruitment processes, leading to improved team efficiency. Proficient in Microsoft Office and conflict resolution, with a proven track record of managing multiple priorities and ensuring operational excellence. Career goals include further advancing organizational effectiveness through innovative HR strategies.

Overview

18
18
years of professional experience

Work History

Operations Assistant Manager/Recruitment Manager

Ocean State Transit
East Providence, RI
08.2021 - Current
  • Assist with managing terminal and working collaboratively manager in day to day functions of the terminal with staffing, safety nad compliance
  • Responsible for communicating with drivers, monitors, school district personnel and parents for various needs which may include home to school routes, trips and extra curricular activities of students for our clients
  • Responsible for carrying out all STA policies and State & Federal applicable regulation, working with Manager, HR and Area Safety as needed to ensure understanding and compliance with CBA, STA policies, Safety Policies and Procedures and State & Federal laws and regulations
  • Procure or maintain School Bus CDL License if Manager requires such in this position at the location
  • If CDL required, May be asked to drive but driving duties may NOT interfere with nor replace duties as Assistant Manager
  • Assist manager with monthly billing, payroll, account receivables, account payables and month end requirements
  • Knowledge and implementation of contents of School District contracts (or applicable Collective bargaining agreement) as well as Driver and Monitor Handbook and Safety Policies and Procedures
  • Answering phones and two-way company radios in a professional and courteous manner
  • Communicating with schools regarding calendars, complaints, bus incidents
  • Communicating with drivers and aides
  • Communicating with parents regarding issues and concerns
  • Provide professional and courteous customer service to school districts, staff and families
  • Managing recruitment database for all Oceans State RI terminals
  • Oversee the on-boarding process for the East Providence Terminal (interviewing, clinic appointments etc.) for new CDL drivers/ Monitors
  • Coordinate DMV appointments and training for new Hires
  • Implement guidelines to facilitate easy transitioning for new hires onboarding
  • Assist with managing a clearinghouse for active CDL drivers as well as new hires
  • Manage applicable local recruitment staff in implementing driver recruitment programs
  • Assist manager in ensuring all drivers complete all necessary job-related training and planning driver safety meetings

Bilingual Administrative Assistant – To the Admissions & School Life Department

Highlander Charter School
Providence, RI
01.2013 - 01.2021
  • Provide administrative assistance to the Director Admissions & School Life, Special Education Personnel, Guidance Department, other duties as assigned
  • Managing Admissions database(SchoolMint), applications, student waitlist, processing student registration, processing uniform financial aid applications, serve as the contact person for general admissions information, coordinating open houses, school tours
  • Coordinating transportation for the district, managing bus routes for the district, coordinating logistics on distributing transportation to parents, managing address changes, handling proof of address monitoring uniform purchase order forms
  • Coordinate open houses, picture day, and provide services/information to families of the school
  • Manage special education calendar, set IEP/504 meetings for our resource team, manage time-sensitive notifications/ confidential information
  • Create and organize academic files for new incoming students, work with guidance team on managing school records (report cards, transcripts, medical records, IEP, 504)
  • Facilitate translation to Spanish-speaking parents and visitors with meetings, events, phone calls, walk-ins, and or directing them to the appropriate staff/ personnel in the school, including parent/teacher, IEP, 504 meetings conferences
  • Translate all school correspondence
  • Monitor and record all lunch statuses for students
  • Generated reports to school lunch providers as well as RI School District on family income status that affected lunch qualification for students
  • Execute all the ordering of office supplies for our administrative staff as well as academic supplies for teachers maintaining records as well as generating reports on all purchases made by the Administration, Development, After School Program, and Academic staff
  • Arrange transportation for student field trips, sports events
  • Arrange and coordinate picture day and ordering for all staff, faculty and students
  • Manage/organize mailings for all schools, as well as packages being mailed out or deliver, upkeep and manage funds for postage machines
  • Monitor of all postal changes and rates
  • Serve as backup for principals administrative Assistant

Human Resources Assistant

City of Providence
Providence, RI
01.2008 - 01.2013
  • Maintain and track a variety of employee programs including, but not limited to, leave of absence, drug and alcohol testing, and wellness and safety programming
  • Oversee and coordinate logistics, and implementation of the FMLA program for civilian employees maintaining compliance with federal and state regulations
  • Record FMLA, IOD, and WC stats for the department
  • Screen new hires obtain BCI credentials
  • Generated posting for non-union positions as well as working with different search committees in resume tracking/collecting scheduling interviews
  • Process new temp
  • Summer hires for the City of Providence
  • Compile documents for Subpoenas served to employees
  • Coordinate employee Newsletters and mailings
  • Provide clerical support for the non-union staff of the HR Department
  • Provide Support to our benefits department with retiree health insurance plans, triaged calls, monitor mailings and updates on employee benefit
  • Act as the department's translator, when needed

Mayor’s Office of Neighborhood Services Administrative Assistant/ Switchboard Operator

City of Providence
Providence, RI
01.2007 - 01.2008
  • Collected and monitored Mayor’s business and personal mail
  • Operated multiple phone lines for administrations and City Hall departments
  • Provided clerical support to various members of the Mayor’s administration such as Community Relations, Office of Neighborhood Services, Deputy Chief of Staff, Office of Senior Services, etc
  • Noted and addressed citizen’s concerns and complaints to the office
  • Introduced visitors and directed those to their assigned meeting location
  • Implemented a new telephone directory for all Mayor’s personnel
  • Compiled and organized multiple and large mails merge for the Mayor’s events, meetings, etc

Education

Human Resources - Certification -

SNHU
Manchester, New Hampshire
11.2024

Associates in Travel, Tourism, and Hospitality - Travel, Tourism, and Hospitality

The Sawyer School
Warwick, RI
01.2004

High School Graduate -

Central High School
Providence, RI
01.1999

Skills

  • Proficient in Microsoft Office
  • G-Suite
  • Zoho
  • HireRight
  • Avatar Suite
  • UKG
  • Wbrisk
  • Lawson Software
  • Skyward Software
  • PowerSchool
  • School Mint
  • Internet-savvy
  • Performance monitoring
  • Experienced in multiple telephone line systems
  • Excellent oral communication skills
  • Excellent written communication skills
  • Excellent organizational skills
  • Meeting planning
  • Reporting and documentation
  • Meeting facilitation
  • Professionalism
  • Workflow Coordination
  • Time management abilities
  • Conflict Resolution
  • Staff Supervision
  • Policy Implementation
  • Document Management
  • Multitasking Abilities
  • File system management
  • Administrative background

Languages

Spanish
Professional

References

References available upon request.

Timeline

Operations Assistant Manager/Recruitment Manager

Ocean State Transit
08.2021 - Current

Bilingual Administrative Assistant – To the Admissions & School Life Department

Highlander Charter School
01.2013 - 01.2021

Human Resources Assistant

City of Providence
01.2008 - 01.2013

Mayor’s Office of Neighborhood Services Administrative Assistant/ Switchboard Operator

City of Providence
01.2007 - 01.2008

Human Resources - Certification -

SNHU

Associates in Travel, Tourism, and Hospitality - Travel, Tourism, and Hospitality

The Sawyer School

High School Graduate -

Central High School

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