Francis Helms

• Operated with safety and skill to avoid accidents and delays.
• Dropped and hooked trailers and changed configuration of equipment.
• Inspected trucks for malfunctions and reported vehicles to management for corrective action.
• Maintained daily, legible DOT log book and submitted corresponding documents.

• Ensured timely deliveries by maintaining consistent communication with dispatchers and customers.
• Maintained clean driving records by consistently obeying traffic laws, staying alert at all times, and prioritizing safe driving practices throughout every trip.
• Demonstrated professionalism with accurate logbook entries, meeting all reporting requirements for hours of service and equipment conditions.
• Expedited shipping processes by utilizing advanced GPS systems for efficient navigation along complex routes.

•Audited contract packages for accuracy and compliance, verifying employment, insurance, and other requirements.

•Conducted income verification and ensured complete documentation by coordinating with dealerships and customers.

•Managed inbound inquiries, providing timely updates and maintaining strong relationships with dealerships, customers, and internal teams.

•Ensured compliance with legal, regulatory, and company policies, and collaborated across teams to streamline processes.

•Delivered exceptional multi-channel customer service, focusing on first-contact resolution and effective de-escalation.

•Ensured data accuracy by updating loan information and demographics in the system of record.

•Used negotiation skills to resolve delinquencies and initiate contact with customers to address outstanding balances.

•Maintained compliance with company policies and regulations while documenting interactions and complaints accurately.

•Assisted customers with website navigation, including password resets and payment options, to promote self-service.

•Monitored delinquent accounts and took action to reduce delinquencies while supporting the Servicing Department as needed.

•Monitored delinquent accounts, maintaining losses within guidelines and initiating contact to resolve balances.

•Documented account activities, provided management with recommendations, and ensured compliance with policies and regulations.

•Processed accounts payable, vendor payments, and customer payment overages with accuracy and proper authorization.

•Verified financial records, reconciled payments, and resolved discrepancies with vendors and internal teams.

•Managed vendor files, processed incoming payments, and maintained accurate transaction logs to ensure timely financial reporting.

•Delivered exceptional service by resolving inquiries, addressing complex issues, and offering tailored financial products.

•Exceeded Quality Assurance Scores and consistently met referral and sales goals.

•Resolved customer concerns with professionalism and empathy, ensuring high satisfaction.

•Collaborated with a diverse team to maintain a positive and efficient work environment.

•Quickly mastered financial products, services, and procedures, efficiently processing transactions.

•Proficiently used computer applications and online tools to resolve customer needs.

•Managed product and credit policies across multiple sales and lending divisions, ensuring compliance and operational efficiency.

•Exceeded productivity goals by optimizing workflows, assigning roles, and monitoring performance.

•Created a streamlined process for updating policy guides, improving efficiency.

•Trained and supported new team members, enhancing overall team performance.

•Delivered prompt customer service through calls, text messages, and emails, addressing inquiries and resolving issues.

•Investigated and resolved customer concerns, collaborating with internal teams for timely solutions.