Summary
Overview
Work History
Education
Skills
Languages
Timeline
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FRANCIS HERNANDEZ

El Paso,TX

Summary

Consistently surpasses goals through astute decision-making. Dynamic and accomplished professional offering a comprehensive array of customer centric services. Proficient in communication and interpersonal skills, excelling both independently and collaboratively to meet project deadlines. Culturally aware with exceptional adaptability. Dedicated and driven team leader who thrives in dynamic and fast-paced environment, adapting quickly to changing circumstances and maintains a focused mindset. Focused payroll professional with good administrative, financial and technical understanding. Highly organized, systematic and resourceful with good problem-solving and multitasking abilities.

Overview

5
5
years of professional experience

Work History

Payroll Coordinator

Deployed Resources
07.2023 - Current
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Reviewed time records for 3,000 employees to verify accuracy of information.
  • Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
  • Reviewed time records for 3,000 employees to verify accuracy of information.
  • Collaborated with human resources, accounting and other departments to confirm payroll accuracy.
  • Resolved payroll discrepancies quickly and successfully.
  • Maintained strict confidentiality of all payroll information and records.
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
  • Managed payroll data entry and processing for 3,000 employees to comply with predetermined company guidelines.

Caregiver Supervisor

Deployed Services
01.2023 - 07.2023
  • Supervises 10+ personnel responsible for general care of over 100+ children daily, including monitoring, diaper changing, toilet assistance, hand washing, feeding, and addressing other basic needs
  • Maintained a safe and clean environment for up to 3K+ Department of Homeland Security detainees, promoting their overall health and safety resulting in zero deficiencies
  • Diligently adhered to DHS regulations while monitoring detainees entering and exiting the showers providing hygiene services for >150 people daily
  • Distributed 1.5K items included towels, personal garments, shoes, hygiene items as required, ensuring proper accountability of government issued clothing
  • Directs sorting/organization laundry items daily, overseeing up to 1K+ items per shift, cased on color, fabric type, size while maintaining 100% contractual requirements.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.

Parts Coordinator

Caliber Collision
01.2022 - 12.2023
  • Verify, label, and distribute parts in accordance with Caliber S.O.P
  • And center procedures to allow teammates to complete repairs in a timely manner
  • Order, receive, inspect, and invoice parts per RO's
  • Process and create credit memos for returned damaged parts, and reorder
  • Track incomplete order status' (outstanding orders, backorders, and credits) and follow up as necessary
  • Perform other related duties as assigned including, but not limited to washing cars, cleaning the shop, assisting other teammates, etc.
  • Provided timely, insightful and accurate reports to upper management.
  • Ordered parts for customers, repair shops, and service departments for use in equipment.
  • Monitored and evaluated supplier performance to maintain quality of parts.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
  • Supervised and trained staff on product knowledge and customer service.
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
  • Partnered with managers to implement operational enhancements for paperwork processing.
  • Handled day-to-day shipping and receiving overseeing more than 75+ packages per day.
  • Met or exceeded production goals and objectives by following strict procedures.
  • Developed and implemented strategies to improve team productivity and efficiency.
  • Trained new team members on proper and safe use of tools and equipment.

CUSTOMER SERVICE REPRESENTATIVE

SMI ONE
09.2020 - 08.2021
  • Received and made more than 200 calls per day
  • Exhibited exceptional knowledge and mastery of company services, enabling prompt and efficient responses to customer inquiries resulting in positive feedback from customers
  • Demonstrated meticulous attention to detail and accuracy while capturing and recording sensitive customer information
  • Possesses strong interpersonal skills and the ability to asses/defuse tense or challenging situations effectively
  • Directed card holders where and who to talk to, to solve any issues
  • Navigated through multiple screens at once inputting information into different systems.

PRODUCTION WORKER

MANFACTURING, HEB
09.2018 - 01.2020
  • Unloaded pallets of empty milk crates from trailers for production use
  • Placed empty cases onto production conveyor belts
  • Removed any damaged cases or products from the production floor
  • Recorded any discrepancies and collected production data
  • Received and washed-out finished milk tankers
  • Worked in weather ranging from 30-105 degrees inside and outside of facility.
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
  • Inspected finished products for quality and adherence to customer specifications.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Maintained organized work area by cleaning and removing hazards.

Education

Highschool Diploma -

Highlands High School
San Antonio, Texas
06.2016

Skills

  • MS Office
  • Payroll
  • Inventory Control
  • Good judgement
  • Critical thinker
  • Payroll Policies and Procedures
  • Direct Deposit Processing
  • Database Maintenance
  • Excellent Writing Skills
  • Employee Relations

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Payroll Coordinator

Deployed Resources
07.2023 - Current

Caregiver Supervisor

Deployed Services
01.2023 - 07.2023

Parts Coordinator

Caliber Collision
01.2022 - 12.2023

CUSTOMER SERVICE REPRESENTATIVE

SMI ONE
09.2020 - 08.2021

PRODUCTION WORKER

MANFACTURING, HEB
09.2018 - 01.2020

Highschool Diploma -

Highlands High School

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FRANCIS HERNANDEZ