Francis John
Overview
8
8
years of professional experience
Work History
Community Outreach Specialist
WellCentricdc
01.2023 - Current
- Supervising staff and volunteers
- Managing facilities and safety
- Responding to complaints
- Working in different environments, including the office and within communities
- Problem solving and addressing barriers, recommending and engaging resources as appropriate to address identified risk factors through best practice and evidence-based interventions
- Recording details of attempts, interactions, services rendered to Enrollee, and future recommendations
- Supporting Enrollee access to care through home visits, processing of reports, and distribution of collateral materials
- Performing new member orientations
- Organizing the routes and lists to be covered by my representative
- Updating my Salesforce after each outreach.
Community Outreach Representative [HSC]
Children’s National Hospital
Se, DC
06.2019 - 11.2023
- Organizing my outreach list for the day
- Planning, and implementation of community-based activities and programs for all ages
- Preparing daily logs
- Communicating with a professional and friendly tone
- Organizing the routes and lists to be covered by my representative
- Enrolling new enrollees
- Monitoring and making sure that all the enrollees get the adequate care needed
- Making sure that all the enrollees are assigned a care manager
- Making sure that all enrollment forms are completed according to the standard
- Updating my Salesforce after each outreach
- Submitting all completed enrollment forms for all enrolled enrollee in order.
Intensive Behavioral Specialist
Capital Care
Northeast DC
01.2017 - 05.2019
- Maintaining proper client and program participation records by ensuring that they contain current information and are well organized
- Meeting with consumers twice a week for an hour to identify areas of needs, offering continued support, resources, and medical treatment
- Assisting consumers with identifying goals, objectives, and skills and finding ways to achieve/maintain appropriate behavioral norms
- Aiding consumers in their own homes and in the community to help them function more safely and independently in society
- Following up on appointments, community activities, and ensuring that they are properly completed
- Referring and connecting consumers with treatment providers and specialized social service resources
- Accompanying clients to medical appointments and community activities when necessary and ensuring that their needs are properly met
- Monitoring client’s well-being, assisting clients with daily life skills and behavior management training
- Reviewing and evaluating clients' progress and making adjustments to programs as required.
Timeline
Community Outreach Specialist
WellCentricdc
01.2023 - Current
Community Outreach Representative [HSC]
Children’s National Hospital
06.2019 - 11.2023
Intensive Behavioral Specialist
Capital Care
01.2017 - 05.2019
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