Francis Leahy
Plano,TX
Summary
I am a hardworking professional that brings top-notch abilities in reception and clerical work. I thrive on fast-paced office operations with continuous flow of patients and assignments. I am meticulous in completing assignments and always ready to help team members. Organized and dependable makes me successful at managing multiple priorities with a positive attitude. I have a willingness to take on added responsibilities to meet team goals. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. My current GPA is 3.7, which shows my dedication to education with a specialization in business management.
Overview
20
20
years of professional experience
Work History
Front Desk Medical Receptionist
Texas Health Physician Group
05.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Completed clerical duties and tasks for clinic administration.
- Maintained current and accurate medical records for patients.
- Completed patient referrals to other medical specialists.
- Supported office staff and operational requirements with administrative tasks.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Assisted with medical coding and billing tasks.
Mental Health Technician
Texas Health Presbyterian Hospital – Seay Center
04.2020 - Current
- Provides continuous patient care, supervision, and interaction to adolescents and adults with mental illness
- Engages patients utilizing individuals’ coping/treatment plan to attend to their needs
- Assists in maintaining patient safety in milieu employing non-aggressive patient management and environmental rounds
- Assist with admission, dismissal and transfer of patients
Mental Health Technician II
Medical City McKinney Wysong
10.2017 - 02.2020
- Provides continuous patient care, supervision, and interaction to Geriatrics and adults with mental illness
- Engages patients utilizing individuals’ coping/treatment plan to attend to their needs
- Assists in maintaining patient safety in milieu utilizing non-aggressive patient management and environmental rounds
- Assist with admission, dismissal and transfer of patients
Mental Health Therapy Aide
Pilgrim State Psychiatric Center
12.2007 - 06.2017
- Provide supervised patient care for individuals with mental disorders on CPL secure unit for the criminally insane
- Orient and mentor new staff members to PSPC policies and procedures
- Monitor, record, and communicate vital signs, weights, ADLs and I&O
- Maintains therapeutic milieu by utilizing appropriate communication skills
Sales Assistant
WineBusters
03.2004 - 09.2007
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Fielded customer questions to share information about products, availability, and pricing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Entered, coded and processed vendor invoices and helped track expenses for capitalizations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Gathered and prepared sales materials in preparation for sales meetings.
Education
Long Island University
Connors State College
Associate of Arts - Business Management
Collin College
McKinney, TX07.2024
High School Graduate -
Bay Shore High School
01.2002
Skills
- Patient Relations
- Insurance Verification
- Payment Collection
- Account Management
- Telephone Etiquette
- Decision-Making
- Negotiation Management
- Analytical Thinking
Volunteer Experience
National Alliance on Mental Illness, Dallas, TX, Organization designed to raise money and awareness for mental illness, Participant on Medical City McKinney’s team for annual 5K walk, Facilitated fundraiser to support mental illness research
Languages
Portuguese
Native or Bilingual
Additional Information
Current courses at Collin College and relevant grades:
- Accounting- A
- Problem Solving & Decision Making- A
- Negotiations & Conflict Management- A
- Leadership- A
- Business Ethics- A
- Economics- A
- Statistics- B ( 4 week condensed class 89.6 final grade)
- Principles of Management- A
- Change Management- A
As you can see, I take tremendous pride in my work. I have a knack for quickly grasping new concepts and adapting to new information and skills with ease. Learning comes naturally to me and I'm always reading to quench my thirst for knowledge. I've also begun to study for the series 7 exam on my own. Combine my interests in finance/business management with the fact that I have been in customer service (patient care) for the majority of my professional life, I am extremely excited and eager to start my new career, and when someone gives me the chance, I'll let my results speak for itself.
Timeline
Front Desk Medical Receptionist
Texas Health Physician Group
05.2022 - Current
Mental Health Technician
Texas Health Presbyterian Hospital – Seay Center
04.2020 - Current
Mental Health Technician II
Medical City McKinney Wysong
10.2017 - 02.2020
Mental Health Therapy Aide
Pilgrim State Psychiatric Center
12.2007 - 06.2017
Sales Assistant
WineBusters
03.2004 - 09.2007
Long Island University
Connors State College
Associate of Arts - Business Management
Collin College
High School Graduate -
Bay Shore High School
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