Francis Leon
.
St. Cloud,FL
Summary
Professional and knowledgeable in Customer Service, Procurement, IT Specialist, Sales, Office Manager, Reception, Event Coordination, Administrative Support, Problem-solving, Communication Skills.
Overview
27
27
years of professional experience
6
6
years of post-secondary education
Work History
Receptionist
City Beverages
04.2023 - 10.2023
- Answered central telephone system and directed calls accordingly.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Ran and updated daily reports for accounts receivable associate.
- Posted and balanced weekly sales report for accounting analyst.
- Ordered and maintained inventory of office supplies and office equipment
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled assignments independently with good judgement and critical thinking skills.
Design Consultant
M/I Homes
03.2019 - 01.2023
- Prepared original and relevant options for clients suitable to individual requirements.
- Provides assistance to home buyer in selecting interior and exterior options to enhance personalization of home building process.
- Consistently stayed under client's budget for projects.
- Prepares and reviews initial Color Selection Sheets; prepares Change Orders as required; verifies accuracy of information and pricing
- Confirms exterior color selections of adjacent homes to ensure color selections are not duplicated
- Coordinates selections/options for 'Inventory/Spec' homes and submits Color Selection Sheets by specific deadline to ensure building process is not delayed
- Researches and provides information on selections to subcontractors and appropriate Company representatives
- Maintains samples in workable and organized manner
- Assists with day-to-day operations in absence of Design Center Manager
- Assists with special projects as requested and perform additional duties as required.
- Prepared original and relevant options for clients suitable to individual requirements.
Sales Associate
M/I Homes
09.2018 - 03.2019
- Support New Home Consultant in sale process of new homes sales providing customers information on community, pricing and available financing programs
- Demonstrates models, inventory homes and home sites to customer and realtor discussing features and benefits
- Provides assistance for New Home Consultant through the sales and selections process
- Prepares and reviews purchase agreements and change orders with homebuyers
- Develops working relationships with realtor by calling, emailing, visiting real estate offices, marketing though flyers or direct mail.
Meeting Planner Coordinator
A-Plus Meetings & Incentives
02.2016 - 08.2018
- Researched and identified new vendors and suppliers to obtain competitive pricing.
- Inventoried and ordered supplies to maintain availability of products for the events, as well as /plaques/awards/signage.
- Support and assist Meeting Planners as needed to ensure the success of various meetings and events to meets clients satisfaction.
- Focused on the logistics of the event, from event set up to breakdown.
- Preparing onsite materials and shipment for annual meetings.
- Reconcile all files and final bills within required timeframes.
- Exceptional guest service skills which consistently exceed guests expectations
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Assisted Meeting Planner in developing creative themes for events and created related activities to engage attendees
Senior Office Manager
LPS Productions
04.2014 - 01.2016
- Maintained office services through organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions
- Maintained office efficiency through planning and implementing office systems, layouts, and equipment procurement
- Implemented office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments
- Managed operational requirements by scheduling and assigning employees; following up on work results
- Maintained office staff by recruiting, selecting, orienting, and training employees
- Maintained office staff job results through coaching, counseling, and disciplining employees, planning, monitoring, and appraising job results.
Office Manager
Beyond Control Sounds
11.2009 - 05.2013
- Maintained office services through organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions
- Maintained office efficiency through planning and implementing office systems, layouts, and equipment procurement
- Implemented office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments
- Managed operational requirements by scheduling and assigning employees, following up on work results.
IT Procurement Specialist
Royal Caribbean Cruises, Ltd.
08.2007 - 06.2009
- Oversaw the research of IT equipment specifications for shipboard project requests
- Created Purchasing Requisitions for the Newbuild Projects in which between 12M and 34M in Hardware, Software, Licenses, and Services were requested by the respective Project Managers
- As well, followed up on status and delivery of all aforementioned items
- Created Purchasing Requisitions for repair and maintenance requests of onboard Systems Managers for a fleet of 36 vessels
- Created Purchasing Requisitions for Telecommunications equipment, software licenses and services for shore side operations
- Prepared and delivered a weekly report for Management on all in process invoices and open orders.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Collected, arranged, and input information into database system.
Project Buyer
Royal Caribbean Cruises, Ltd.
09.2005 - 08.2007
- Researched product availability from a variety of usual and unusual sources and obtained product or service information such as price, availability and delivery schedules from suppliers
- Maintained a working understanding of the Uniform Commercial Code Company Standard Terms and Conditions to ensure compliancy through the procurement lifecycle
- Expert knowledge of company's delivery and invoicing requirements
- Expert negotiation skills involving variables such as price, availability, transportation and delivery schedule
- Ability to recommend solutions from opportunities identified within requestors scope of duties
- Prepared alternatives and provided meaningful data to internal customers
- Independent decision making within guidelines of price, availability, transportation and delivery schedule
- Analyze long range forecast for domestic and overseas purchases using Royal Caribbean's internal AMOS procurement system.
Guest Vacation Group Sales Coordinator
Royal Caribbean Cruises, Ltd.
10.2000 - 09.2005
- Managed and maintained an extensive customer base and provided excellent customer service to clients
- Created and closed out sales orders with highest effective and efficiency rating as determined by internal standards
- Delivered sales presentations to potential customers demonstrating the benefits and features associated with cruising
- Developed new business transactions through networking and effective advertising of products
- Assisted clients with follow up questions, and sales of new products and upgrades
- Utilized cold calling techniques to build relationships with new clients and increase sales goals.
TPD Coordinator / Group Coordinator
Royal Caribbean Cruises, Ltd.
07.1996 - 10.2000
- Provided service and assistance to Top Producer Agency and Special Account programs
- Responsible for the coordination of group reservations and finalizing all special functions onboard
- Setup documents, dining requests, processing of shore excursions, invoice/collection of payments and credits, special services needs and amenities, cabin inventory, air arrangements, hotel packages, bus transfers and finalize the sailing for prospective guests.
Education
Business Administration -
Barry University
Miami, FL 05.2001 - 01.2007
Skills
Administrative Support
undefinedActivities
- Fluent in English / Spanish
- MS Outlook 365, Word,Excel, Powerpoint, Teams,
- Active supporter and volunteer of the Save Our Boy Foundation to end Duchenne Muscular Dystrophy (4 years)
- Volunteer with the South Florida Bike MS in support of those with Multiple Sclerosis (4 years)
Timeline
Receptionist
City Beverages
04.2023 - 10.2023
Design Consultant
M/I Homes
03.2019 - 01.2023
Sales Associate
M/I Homes
09.2018 - 03.2019
Meeting Planner Coordinator
A-Plus Meetings & Incentives
02.2016 - 08.2018
Senior Office Manager
LPS Productions
04.2014 - 01.2016
Office Manager
Beyond Control Sounds
11.2009 - 05.2013
IT Procurement Specialist
Royal Caribbean Cruises, Ltd.
08.2007 - 06.2009
Project Buyer
Royal Caribbean Cruises, Ltd.
09.2005 - 08.2007
Business Administration -
Barry University
05.2001 - 01.2007
Guest Vacation Group Sales Coordinator
Royal Caribbean Cruises, Ltd.
10.2000 - 09.2005
TPD Coordinator / Group Coordinator
Royal Caribbean Cruises, Ltd.
07.1996 - 10.2000
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