Hi, I’m
Francis LoCascio
Chicago,IL
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
7
years of professional experience
Work History
Sur La Table
Floor Lead
12.2021 - Current
Job overview
- Developed and implemented strategies to improve customer service and increase sales.
- Assisted supervisor with feedback for employee performance evaluations.
- Developed and maintained relationships with vendors and suppliers to achieve favorable pricing and delivery times.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Upheld proper visual merchandising standards on retail floor and windows.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
Monarch Landing
Maintenance Intern
05.2020 - 12.2020
Job overview
- Inspected systems and equipment to identify unscheduled maintenance and repair needs.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
- Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
Town House Cafe
Barista
04.2016 - 07.2020
Job overview
- Used POS system to accurately enter orders and process payments.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
Education
DePaul UniversityChicago, IL
BA from Animation
University Overview
- Relevant Coursework: Motion Graphics & Animation Mechanics
Elgin Community CollegeElgin, IL
AA from Art
Skills
- Delegation and Supervision
- Creative Solutions
- Consultative Sales Approach
- Graphics and Animation
- Critical Thinking
Websites
Timeline
Floor Lead
Sur La Table
12.2021 - Current
Maintenance Intern
Monarch Landing
05.2020 - 12.2020
Barista
Town House Cafe
04.2016 - 07.2020
DePaul University
BA from Animation
Elgin Community College
AA from Art
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