FRANCIS MACHARIA
Rosedale,MD
Summary
Dynamic Sales Associate and Mechanical Technician at NYATI AUTO REPAIR, recognized for exceptional customer service and strong relationship-building skills. Expert in mechanical troubleshooting and preventive maintenance, consistently enhancing customer satisfaction and loyalty. Proven ability to manage inventory effectively while training new team members, contributing to a well-organized and efficient shop environment.
Overview
2026
2026
years of professional experience
Work History
Sales Associate/Mechanical Technician
NYATI AUTO REPAIR
8110 PULASKI HIGHWAY,Rosedale Baltimore
08.2018 - Current
- Diagnose issues ,maintaining ,repairing installing and troubleshooting vehicle mechanical systems
- Provided prompt and exceptional customer service by addressing issues and resolving them.
- Maintained and ordered inventory, records and ensured timely restocking of parts and supplies for the shop.
- Assisted in training new sales associates on company policies and inducting them
- Developed strong relationships with customers, fostering loyalty and repeat business.
- Pick-up and delivery of customers vehicles.
- Organized the shop maintaining orderly visual appeal.
- Welcomed customers,and engaged them specifically to promote the business.
- Handled cash transactions.
- Educated customers on current car issues and assisted them professionally to meet their needs
- Responsible for accurate inventory .
- Forklift operator,offloading and loading and when lifting engines during mechanical repairs.
- Supervised 5 employees
Director
Spaki Auto Spares
Mombasa,Kenya
1997 - 2018
- In-charge of sales and marketing of vehicles and spare parts
- Responsible for procurement of new and old merchandise from local and international markets particularly Dubai.
- Directing and supervising the workshop staff.
- Active participant in port auctions and government tenders
Fueling and maintaining truck records. - Organizing and maintaining all computer operations in the firm.
- Active participant in car bazaars where cars are sold.
- Debt collection
- Sourcing for new customers
- Responsible for checking on new market trends and advising the management on the same
- Also served in customer service
- Monitoring all insurance matters for the fleet
- Ensuring timely and cost-effective supply of goods and services to the firm
- Managing supplier relations and ensuring competitive prices.
- Human Resource executive for the firm,Managing over 35 employees.
. Recruiting and orientation of new staff
. sourcing for new talent and recommendations
. maintaining employee register
. shift management for the entire firm - Collaborated with executive leadership to align departmental goals with overarching organizational objectives.
Education
Bachelor of Arts - Business Accountancy
Kenyatta University
Kenya09-1997
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Stocking and receiving
- Mechanical troubleshooting
- Preventive Maintenance
- Equipment installation
- Machine operation
- Mechanical repairs
- Parts replacement
- Diagnostic testing
Timeline
Sales Associate/Mechanical Technician
NYATI AUTO REPAIR
08.2018 - Current
Director
Spaki Auto Spares
1997 - 2018
Bachelor of Arts - Business Accountancy
Kenyatta University