Francis Maina
Nairobi, Kenya
Summary
Experienced professional in administrative support, specializing in optimizing office operations and boosting productivity. Proven track record in team collaboration and achieving measurable results, with a reputation for reliability and adaptability. Expertise in scheduling, data management, and effective communication, with strong prioritization skills for managing multiple tasks. Noted for exceptional organizational abilities and a proactive problem-solving approach.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administration Assistant
Office Coordinator
07.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Attend and take notes at meetings, coordinate travel arrangements, records of Communication (documents, E-mail} to meet the requirements of the team
- Executed record filing system to improve document organization and management.
- maintainedPrepare charts and compile reports as needed
- and ensure that all files are complete and properly
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
Administration Assistant
Admin Assistant
02.2020 - 04.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Conduct regular audits to verify the completeness and correctness of documents.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Executed record filing system to improve document organization and management.
- Research information and initiate assigned tasks accordingly.
- Coordinate internal and external communications.
Education
High School Diploma - Secondary Education
Kahunguini Secondary
Kiambu, Kenya01-2019
Skills
- Office administration
- Excellent computer skills, including Microsoft Word, Excel and PowerPoint
- Client focused and business aware
- Administrative support
- Strong interpersonal and team working skills
- High level of sensitivity and professionalism
- Office administration
- Customer and client relations
Accomplishments
- Event Planning - Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
- Oversaw implementation of new phone system which resulted in more cost-effective service.
Certification
- Professional Certified Marketer (PCM)
- Microsoft Office Specialist (MOS)
- Certified Administrative Professional (CAP)
Languages
English
Bilingual or Proficient (C2)
Timeline
Administration Assistant
Office Coordinator
07.2022 - Current
Administration Assistant
Admin Assistant
02.2020 - 04.2022
High School Diploma - Secondary Education
Kahunguini Secondary
Similar Profiles
Viviana MezaViviana Meza
Builders First Source at Office CoordinatorBuilders First Source at Office Coordinator
JASMINE BURGESSJASMINE BURGESS
Collective Investment Group at OFFICE COORDINATOR/ PROPERTY MANAGERCollective Investment Group at OFFICE COORDINATOR/ PROPERTY MANAGER
Adriana AraujoAdriana Araujo
Estrutura LLC at Operating Office AssistantEstrutura LLC at Operating Office Assistant
Samuel MuriukiSamuel Muriuki
Frontend Developer at Tinka Networks LimitedFrontend Developer at Tinka Networks Limited
Joshua KasioJoshua Kasio
People and Culture Assistant at SHINING HOPE FOR COMMUNITIES (SHOFCO)People and Culture Assistant at SHINING HOPE FOR COMMUNITIES (SHOFCO)