Francis Martel
Lisbon,CT
Summary
Determined [Job Title] with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success.
Overview
27
27
years of professional experience
Work History
Business Owner
Francis D Martel Jr
Norwich, Connecticut
02.2000 - 09.2022
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
Office Support Staff Member
Candels Consulting
Niantic , CT
04.2007 - 07.2009
- Completed clerical tasks such as filing, copying and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Executed record filing system to improve document organization and management.
- Interacted with customers by phone, email or in-person to provide information.
Operations Manager
Staples Office Supply
Old Saybrook, CT
01.1998 - 08.2000
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for [Timeframe] shifts, taking into account customer traffic and employee strengths.
- Promoted positive customer experience through day-to-day supervision and management of [Type] facility.
Education
High School Diploma -
Mexico High School
Mexico, ME05.1982
Skills
- Customer Service
- Process Improvement
- Work Planning and Prioritization
- Annual Planning
- Staff Management
- Integrity and Transparency
- Employee Training
- Incident Response
- Issue Resolution
- Employee Motivation and Performance
- Attention to Detail
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Office Support Staff Member
Candels Consulting
04.2007 - 07.2009
Business Owner
Francis D Martel Jr
02.2000 - 09.2022
Operations Manager
Staples Office Supply
01.1998 - 08.2000
High School Diploma -
Mexico High School
Similar Profiles
Holly CullettHolly Cullett
Dental Assistant at Francis T Spataro Jr. DDSDental Assistant at Francis T Spataro Jr. DDS
Moqadas MomandMoqadas Momand
Medical Assistant at Martel Eye Medical GroupMedical Assistant at Martel Eye Medical Group
Roy FlynnRoy Flynn
HVAC Technician at Martel Heating and PlumbingHVAC Technician at Martel Heating and Plumbing
Keith BotelhoKeith Botelho
Systems Administrator II at Chelsea Groton BankSystems Administrator II at Chelsea Groton Bank
Gemma TonucciGemma Tonucci
Pool Monitor, Housekeeping, Recreation, Front Desk at Strawberry ParkPool Monitor, Housekeeping, Recreation, Front Desk at Strawberry Park