Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Websites
Timeline
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Francis Mazhawidza

Francis Mazhawidza

Harare

Summary

Seasoned Senior Sales Consultant with comprehensive background in sales management, business development and strategic planning. Possess strong communication skills, adept at building beneficial relationships and securing profitable deals. Notable for driving growth through innovative sales strategies and customer retention programs. Known to foster team collaboration, improve process efficiency, and deliver sustainable revenue gains.

Overview

2
2
years of professional experience

Work History

Senior Sales Consultant

Africa Albida Tourism
Victoria Falls
01.2024 - Current
  • Maintained an up-to-date database of leads, customers and prospects utilizing CRM tools.
  • Worked hard daily to promote exemplary level of tailored service to each customer, whether through email, by phone, or in person.
  • Built relationships with key clients through regular meetings and follow-up calls.
  • Produced sales documents, finalized deals and filed records.
  • Analyzed data sets to uncover areas of improvement in the sales process or customer experience.
  • Managed account portfolio, maintaining consistent client interaction and resolving issues to drive continued success.
  • Initiated contact with prospective customers via cold calling techniques or other means of outreach.
  • Exceed sales goals, creating key client business plans while receiving of targeted venture capital funding.

Reservation Officer

Palm Hospitality Group
Victoria Falls
05.2023 - 12.2023
  • Actively participated in training sessions conducted by senior staff members on best practices for reservation processes.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Regularly reviewed credit card authorizations for accuracy prior to processing payments.
  • Input guest information into the reservation system to create profiles for future visits.
  • Relayed information on availability, pricing and discounts to customers.
  • Responded promptly to emails and faxes regarding new reservations or amendments.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Compiled statistical data related to occupancy levels, revenue generated from rooms.
  • Assisted customers via phone by providing confirmations, answering questions and offering general information.
  • Generated various reports including revenue, arrivals and departures, group bookings.
  • Assisted in resolving guest complaints with professionalism and courtesy.
  • Coordinated with front desk staff to maintain maximum occupancy.

Education

Bachelor of Science - Hospitality And Tourism Management

Chinhoyi University of Technology
Chinhoyi
10-2022

High School Diploma -

Parirewa High School
Domboshava
12-2016

High School Diploma -

Kwekwe High School
Kwekwe
12-2014

Skills

  • Business opportunity development
  • Marketing strategy
  • Outbound sales calling
  • Sales proposal creation
  • Sales enablement
  • Market research
  • Social media marketing
  • New business development
  • Competitor analysis
  • Target markets

Affiliations

  • I play cricket in my leisure time
  • read history and financial books

Accomplishments

  • Palm Hospitality Group Employee of the Month
  • Best student leader of SRC

Languages

Shona
First Language
English
Proficient (C2)
C2

Timeline

Senior Sales Consultant

Africa Albida Tourism
01.2024 - Current

Reservation Officer

Palm Hospitality Group
05.2023 - 12.2023

Bachelor of Science - Hospitality And Tourism Management

Chinhoyi University of Technology

High School Diploma -

Parirewa High School

High School Diploma -

Kwekwe High School

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Francis Mazhawidza