Francis McDowell
Liverpool,NY
Summary
Peer trainer for 2 years excelling in making new techs feel confident when done with training.
Working knowledge of WAM, Unified, Rio, Servassure, PathTrak™
Reliable and safety conscious with solid experience in warehouse operations to include loading and unloading trucks; shipping and receiving; staging and stocking vehicles.
Readily support new processes and promote a team oriented work place to enhance productivity and control cost.
Seasoned Installer with more than 5 years in cabling infrastructure installation. Thrives in a deadline-driven environment.
Courteous and prompt Technician with superior customer service skills. Handles high-pressure situations and resolves customer issues in a calm and courteous manner.
Overview
2026
2026
years of professional experience
Work History
FT tech 5
Time Warner / Spectrum
Syracuse, NY
7 2013 - Current
Carefully explained all aspects of running the cable system to customers.
Examined systems to locate problems such as loose connections and broken insulation.
Installed, maintained and repaired security systems
Supplied technical and customer service support by phone and in person.
Sales Associate
Toys R Us
Clay, New York
08.1994 - Current
Answered questions regarding the store and its merchandise.
Placed special orders and called other stores to find desired items.
Described merchandise and explain operation of merchandise to customers.
Received and processed cash and credit payments for in-store purchases.
senior inventory specialist
Dish Network
Syracuse, NY
07.2003 - 08.2013
Properly utilized warehouse equipment and tools to increase productivity, efficiency, and safety.
Loaded and unloaded pieces into boxes for shipment.
Prepared pallets by following prescribed stacking arrangement and properly tagging pallets.
Field Service Specialist
Dish Network
Syracuse, NY
08.2000 - 07.2003
Installed satellite TV systems in residences and businesses.
Carefully explained all aspects of running the cable system to customers.
Examined systems to locate problems such as loose connections and broken insulation.
Education
High School Diploma - high school
Bishop Grimes
East Syracuse, NY1994
Skills
- Load handling proficiency
- Efficiency in repetitive tasks
- Work ethic and motivation
- Mentorship of peers
- Troubleshooting of security systems and installations
- Satellite installation skills
- Detail-oriented mindset
- Problem-solving analysis
- Trustworthy and responsible attitude
- Customer service excellence
Accomplishments
Commended for team oriented attitude.
Asked to train new techs after 1 year of experience.
Timeline
senior inventory specialist
Dish Network
07.2003 - 08.2013
Field Service Specialist
Dish Network
08.2000 - 07.2003
Sales Associate
Toys R Us
08.1994 - Current
High School Diploma - high school
Bishop Grimes
FT tech 5
Time Warner / Spectrum
7 2013 - Current