Hi, I’m
Francis Merkler
Kissimmee,FL
Summary
Dynamic retail professional with a proven track record at Academy Sports + Outdoors, excelling in customer service and product knowledge. Adept at driving sales through effective communication and visual merchandising. Recognized for building lasting customer relationships and enhancing store performance, consistently achieving sales goals while fostering teamwork and collaboration.
Overview
6
years of professional experience
1
Certification
Work History
Academy Sports + Outdoors
Retail Sales Specialist
03.2023 - Current
Job overview
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
- Consistently met or exceeded individual sales goals while contributing to overall store success.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- Developed strong relationships with customers, resulting in repeat business and loyalty.
- Handled customer inquiries and resolved issues promptly, maintaining a positive shopping experience for all patrons.
- Utilized strong communication skills to build rapport with customers, fostering long-term connections for sustained business growth.
- Maintained a well-organized and visually appealing store environment for optimal customer experience.
- Coordinated closely with the management team, communicating feedback from customers to improve products and services.
- Boosted sales revenue through effective upselling and cross-selling techniques.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Trained new staff members on company policies, procedures, and best practices for retail sales success.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Collaborated regularly with colleagues on initiatives aimed at boosting overall store performance.
- Issued receipts and processed refunds, credits, or exchanges.
- Managed time effectively across multiple responsibilities including stocking shelves balancing registers at the end of each shift.
- Implemented visual merchandising strategies to optimize product display and attract customer interest.
Coca-Cola
Sales Ambassador
08.2021 - 12.2022
Job overview
- Seamlessly transitioned between different roles within the sales team as needed, proving adaptability and versatility in driving success across various functions.
- Delivered compelling sales presentations, showcasing the unique benefits of company products and services.
- Participated in industry trade shows and networking events to expand professional connections and generate new leads for the business.
- Led sales team meetings, providing updates on progress toward goals, sharing success stories, and discussing strategies for overcoming challenges.
- Assisted customers with post-sales support by addressing concerns or issues promptly, ensuring a positive experience that led to future referrals.
Lowes Home Improvment
Sales Associate
01.2019 - 10.2022
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sams Club
Merchandiser
11.2018 - 06.2019
Job overview
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Education
Jackson Senior High SchoolJackson, MO
High School Diploma
05-1999
Skills
- Multitasking efficiency
- Problem-solving
- Effective communication
- Time management capabilities
- Training and mentoring
- Visual merchandising proficiency
- Management
- Attention to detail focus
- Organizational skills development
- Team building
- Cash handling accuracy
- Computer literacy
- Promotions and specials
- Returns and exchanges handling
- Product knowledge expertise
- Store maintenance
- Loss prevention
- Shrink reduction
- Teamwork
- Teamwork and collaboration
- Customer service
- Friendly and outgoing
- Time management
- Customer assistance
- Customer follow-up
- Shelf stocking
- Money handling
- Cash handling
- Customer engagement
- Data entry
- Cash register operation
- Store opening and closing
- Retail sales
- Product knowledge
- Stocking and receiving
- Conflict resolution
Certification
- Licensed [Job Title] - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
Languages
English
Full Professional
Timeline
Retail Sales Specialist
Academy Sports + Outdoors
03.2023 - Current
Sales Ambassador
Coca-Cola
08.2021 - 12.2022
Sales Associate
Lowes Home Improvment
01.2019 - 10.2022
Merchandiser
Sams Club
11.2018 - 06.2019
Jackson Senior High School
High School Diploma
Similar Profiles
Jonathan ResendizJonathan Resendiz
Team Member at Academy Sports + OutdoorsTeam Member at Academy Sports + Outdoors
Israel FloresIsrael Flores
Retail Sales Associate at Academy Sports + OutdoorsRetail Sales Associate at Academy Sports + Outdoors
Joel RichardJoel Richard
FSC Team Member at Academy Sports + OutdoorsFSC Team Member at Academy Sports + Outdoors
Ashley JuradoAshley Jurado
BOPIS Specialist at Academy Sports + OutdoorsBOPIS Specialist at Academy Sports + Outdoors
Daneek GrantDaneek Grant
Admissions/ Customer Service Representative at Funspot America Theme ParkAdmissions/ Customer Service Representative at Funspot America Theme Park