Francis-Michel Silva
Anchorage,AK
Summary
Detail-focused Data Processing Technician known for high productivity and efficiency in task completion. Skilled in data analysis, database management, and error detection which ensure accuracy and reliability in data processing tasks. Bring strong problem-solving skills, adaptability, and teamwork to excel in fast-paced environments.
Overview
39
39
years of professional experience
Work History
Data Processing Technician
Alaska USA Federal Credit Union
Anchorage, AK
08.1986 - 10.2025
- Provided guidance and mentorship to junior members of the team.
- Monitored system performance to ensure optimal operation.
- Resolved discrepancies in data sets using various methods such as manual correction or software programs.
- Created, maintained and updated databases with new information.
- Maintained accurate records of all incoming and outgoing documents related to the department's operations.
- Investigated reported issues related to system malfunctions or incorrect outputs generated from databases.
- Reviewed data entry procedures and identified areas of improvement.
- Evaluated current systems used within the organization to identify areas where improvements can be made.
- Conducted quality assurance testing on newly developed systems and applications to verify accuracy of output results.
- Updated existing software programs with latest versions released by vendors.
- Provided technical support for users having difficulty operating equipment or software applications used for data processing tasks.
- Performed backup operations on databases to ensure secure storage of sensitive information.
- Identified areas where process improvements could be made to increase efficiency or reduce costs.
- Ensured accuracy of data entered into database by running periodic tests.
- Installed hardware components such as printers, scanners and other peripherals required for data processing activities.
- Assisted in the development of new processes for more efficient data processing.
- Implemented security measures to protect against unauthorized access or manipulation of databases.
- Prepared detailed documentation regarding processes followed during each step of data processing cycle.
- Collected and monitored data to evaluate hardware execution levels and establish procedures for handling project installation and upgrade.
- Translated written documentation and notes into emails and other types of correspondence.
- Kept detailed notes during meetings and relayed information to co-workers through email.
- Recovered missing data and resolved statistical inconsistencies by communicating with source authors.
- Secured essential information and data by running database backups.
- Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.
- Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
Data Center Support Technician
Alaska USA Federal Credit Union
Anchorage, AK
10.2016 - 05.2022
- Completed routine maintenance and repair.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Recognized by management for providing exceptional customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Analyzed operational performance metrics against established standards to identify opportunities for improvement.
- Developed and implemented new strategies to improve efficiency of processes in the control room.
- Assisted with troubleshooting issues related to automation systems and process control.
- Facilitated training sessions for new personnel joining the DCS team.
- Ensured all personnel were adequately trained in operating procedures, safety protocols, and emergency response plans.
- Encouraged team collaboration and motivated individual employees through positive reinforcement and technical recognition.
Education
High School Diploma -
Robert Service High School
Anchorage05-1984
Skills
- Data analysis
- Database management
- System troubleshooting
- Data entry accuracy
- Quality assurance
- Technical support
- Customer service
- Time management
- Documentation preparation
- Training and mentoring
- Problem solving
- Performance monitoring
- Team oversight
- Teamwork and collaboration
- Professionalism
- Interpersonal communication
- Confidentiality assurance
- Superior written and verbal communication
- Superior High volume call center performance
Affiliations
- I am a multi household pet rescuer with a love and compassion for animals
- I enjoy improving my home and garden and I spend much of the summer outdoors
- I enjoy golfing - I'm not very good at it, but I enjoy it!
- I love music and play guitar
- I am creative and artistic and I enjoy painting
Timeline
Data Center Support Technician
Alaska USA Federal Credit Union
10.2016 - 05.2022
Data Processing Technician
Alaska USA Federal Credit Union
08.1986 - 10.2025
High School Diploma -
Robert Service High School
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