Francis Moralez

• Customized orthodontic care based on patients' unique presentations, questions and fears.
• Assisted with emergency appointments for issues such as broken brackets or poking wires or removal of appliances, providing immediate relief to patients in distress.
• Supported patients during initial, ongoing and final appointments with comforting presence and ready information about procedures.
• Uphold friendly atmosphere within clinic by engaging positively with both patients and coworkers alike.
• Collaborated with dental laboratories to ensure timely delivery of orthodontic appliances such as expanders or aligners.
• Organized inventory of clinical supplies, ordering new materials.
• Assisted with office work by pulling files, manning reception desk and collecting payments.
• Fabricated custom retainers based on individual patient needs using specialized tools and materials.
• Assessed patient teeth through dental imaging and scanning.

• Supported orthodontist in conducting patient examinations and treatment procedures to improve workflow.
• Instructed patients on effective oral hygiene practices and necessary post-treatment care.
• Efficiently managed appointment schedules and coordinated timely patient follow-ups.
• Accurately processed payments for services rendered, maintaining financial integrity.
• Ensured cleanliness and organization in orthodontic treatment area to promote a safe environment.
• Organized and prepared dental equipment for use during orthodontic procedures.
• Utilized dental software to maintain updated patient records and manage digital imaging.
• Employed Itero scanning technology for aligners and appliances
• Customize patient retainers in office

• Facilitated orthodontic operations by assisting with patient examinations and treatments.
• Organized dental equipment for diverse orthodontic procedures.
• Instructed patients on oral hygiene practices and post-treatment care.
• Coordinated appointment schedules and conducted efficient follow-ups with patients.
• Maintained cleanliness and safety standards in clinic environment.
• Greeted patients to create a welcoming atmosphere in the clinic.
• Managed dental supply inventory, placing orders as necessary.

Fabricated custom retainers per patient specifications.

• Facilitated appointment scheduling for city officials and public inquiries efficiently.
• Handled citizen requests and inquiries promptly with professionalism.
• Managed customer inquiries and complaints to ensure satisfactory resolutions.
• Provided exceptional customer service while answering phones courteously.
• Communicated effectively with customers and employees to clarify information.
• Executed data entry tasks to maintain accurate customer account records.
• Processed payments, refunds, and exchanges accurately and in a timely manner.

• Facilitated warm greetings for patients and visitors at a bustling medical front office.
• Executed appointment scheduling using electronic health record systems efficiently.
• Oversaw patient check-in and check-out procedures to enhance workflow each day.
• Responded to phone calls and inquiries with professionalism and courtesy.
• Ensured compliance with HIPAA regulations while managing confidential patient data.
• Conducted verification of patient demographics during check-ins for accuracy.
• Supported office operations by assisting with administrative tasks such as filing and copying documents.
• Delivered excellent customer service through respectful communication with patients and their families.