A highly effective banker with over twenty years’ experience and a recognized record of leading teams to exceed organizational targets and deliver exceptional professional services. Consistently increased portfolio profitability by identifying and developing new opportunities and ensuring the quality-of-service provision in individual, team and corporate level. A positive leader with the skill to negotiate results and make difficult judgments where required. Effectively developed branch partnerships with Financial Advisors, Home loan Advisors, and Business Relationship Managers.
Work History
Assistant Store Manager
5 Years
Extra Space Storage | 09.2021 - Current
Supervised daily operations, ensuring compliance with company policies and procedures.
Trained and developed staff on customer service excellence and store protocols.
Implemented inventory management best practices to optimize stock levels and reduce discrepancies.
Analyzed sales data to inform strategic decisions and improve overall store performance.
Retail Relationship Manager | Branch Manager | First Atlantic Federal Credit Union, Neptune, NJ 07/2014-09/2018 (Similar Duties as below)
1 Year 8 Months
Kearny Bank | 10.2018 - 06.2020
Served on the leadership team, my branch not only regularly met but exceeded all goals assigned and worked closely with team members and key stakeholders in the financial services to develop best in class performance, quality in compliance, risk assessment and customer experience results.
Managed loan portfolios including those of financial advice on mortgage, automobile and personal loans and analyzed credit risk, preparing research and analysis of companies, industries and economic conditions in support of loan approval/rejection.
Provided input to strategy and decision making as a member of the Asset & Liability, Risk Management and Financial Crime Risk Committees; helped develop policies and practices to minimize risk to operations.
Analyzed qualitative and quantitative financial data for modeling strategic business initiatives to drive the direction of the organization for continuous improvement.
Successfully coached and mentored several employees who have had incredibly productive careers both within the organization and outside the company.
Served as Branch Manager Mentor and trained staff on policies and eligibility of loans.
Led the timely execution of suggestions made by auditors and certified officials.
Educated customers on the benefits of different types of loans and products.
Managed the full-cycle recruitment of employees yearly, including pre-screening, interviewing, coaching, performance reviews and scheduling; work closed with HR team members.
Market Manager/AVP
7 Years 9 Months
Franklin Mint Federal Credit Union | 10.2006 - 07.2014
Delivered regular reporting and feedback to the Executive Team, along with being a key member of the leadership strategic powerhouse team led by Executives to identify trends, opportunities in the marketplace and represent internationally.
Influenced and supported critical business decisions by engaging with the leadership team to evolve company strategy and service offering.
Oversaw the largest branch in the company, $114M in loans and $37.5M in deposits, while achieving high member satisfaction rates.
Received multiple Employee Performance Awards (President's Club) which recognized top ten incentive earners.
Branch of the Year Award winner multiple times.
Conducted training needs analyses for departments and collaborated with managers and staff members to prepare appropriate action plans accordingly, with initiatives that improved staffing morale and reduced retention.
Loan Officer/Loan Operations
8 Years 1 Month
09.1998 - 10.2006
Education
Bachelor of Science - Administration
The Pennsylvania State University | State College, PA
Skills
Business Intelligence
Compliance and Regulations
Account Management
Sales and Revenue
Budget and Forecast
Adaptability
time management
resilience to workplace changes
Risk Assessment
Team Development
Time Management
Stakeholder Management
Personal Information
Title: Financial Services Professional
Certification
NMLS License – Expired but will re-register if needed, Notary of Public Certification
Affiliations
Former Member of the Rotary Club of Asbury Park
Former Member and Vice President of the Marple Business and Professional Association
Former Member of the Middletown Township Business and Professional Association
Former Member of the Delaware County Chamber of Commerce
Former Member and Vice President of the Penn State Alumni Association of Delaware County
Timeline
Assistant Store Manager
Extra Space Storage
09.2021 - CurrentRead More
Retail Relationship Manager | Branch Manager | First Atlantic Federal Credit Union, Neptune, NJ 07/2014-09/2018 (Similar Duties as below)