Summary
Overview
Work History
Education
Skills
Spanish/English speaker
Languages
Timeline
Generic

Esmelis Ogando

Peekskill,NY

Summary

Dedicated and empathetic Care Manager offering 7 years in direct patient care and experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.

Dedicated worker passionate about helping others live fulfilling lives by providing personal assistance and care in managing various health-related conditions. Knowledgeable about managing medications, appointments and social events. Well-organized and compassionate with good relationship-building abilities.

Knowledgeable Nurse Care Manager with solid background in coordinating patient care and implementing health management plans. Proven track record in improving patient outcomes and collaborating with multidisciplinary teams. Demonstrated expertise in patient advocacy and effective communication.

Overview

12
12
years of professional experience

Work History

Nurse Care Manager

Senior Whole Health LLC
10.2019 - Current
  • Coordinated and analyzed sustainable person-centered care plans involving internal and external providers.
  • Reduced hospital readmissions by closely monitoring patients'' progress and adjusting care plans as needed.
  • Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
  • Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
  • Worked with providers to define quality metrics and outcome reporting process.
  • Arranged transportation and documented details of discharge transition plans.
  • Facilitated assessment of individual physiological, psychological, financial, cultural and family situation and coordinated social services to address individual and family needs.
  • Collected and aggregated data to identify problems or trends, such as turnaround time and issues with physician offices.
  • Assessed healthcare needs and monitored effectiveness and progress plans to achieve desired outcomes.
  • Identified opportunities to optimize communication within inpatient and cross-continuum teams to drive effective patient flow and sustainable care transitions from hospital and home, within community care settings and implement supplemental care and services for high-risk patients.
  • Conducted thorough assessments of patients'' physical, emotional, social, and environmental needs to develop tailored care plans.
  • Served as an advocate for both patients and staff members alike when addressing concerns related to policy implementation or ethical dilemmas.
  • Actively participated in quality improvement initiatives for nursing practices within the organization.
  • ActionListener.
  • Provided leadership in crisis situations, effectively managing multiple priorities while maintaining a calm demeanor.
  • Managed complex caseloads for high-risk patients, ensuring timely delivery of appropriate interventions and services.

Client Care Manager

NY Choice Of White Plains
01.2018 - Current
  • Coordinated services for clients based on individual needs by matching clients with caregivers.
  • Visited potential clients at home to identify specific needs and determine required care levels.
  • Strengthened relationships with referral sources through informative presentations to area organizations, fiduciaries and healthcare professionals.
  • Recommended improved life choices to enhance client outcomes.
  • Discussed available program services with Clients and outlined procedures to facilitate smooth engagement in program processes.
  • Located housing and other support services for displaced individuals working through homeless issues.
  • Used GSI system to document job tasks and duties for traceability and transparency.
  • Create care plan and work with Goals and Interventions my clients
  • Work with case load of 50 clients .
  • Develop comprehensive assessment for each client .
  • Assist client with connection with resources available in the área.
  • Work with medical insurances and Medicare
  • Follow up with my client constantly to make sure healthy stability.

Client Care Manager

LY Yonkers Adult Day Care
01.2016 - 01.2018
  • Worked with a caseload of 70 cases
  • Assess the level and type of care needed and develop a care plan
    Take steps to start the care plan and keep it functioning.

  • Make sure care is received in a safe and disability friendly environment.

  • Resolve family conflicts and other family issues relating to long term care.

  • Become an advocate for the care recipient and the family caregiver.

  • Conduct ongoing assessments to monitor and implement changes in care
    Oversee and direct care provided at home.

  • Coordinate the efforts of key support systems.

  • Provide personal counseling.

  • Help with Medicaid qualification and application.

  • Arrange for services of legal and financial advisors.

  • Manage a conservatorship for a care recipient.

  • Provide assistance with placement in assisted living facilities or nursing homes.

  • Monitor the care of a family member in a nursing home or in assisted living
    Assist with the monitoring of medications.

  • Find appropriate solutions to avoid a crisis.

  • Coordinate medical appointments and medical information.

  • Provide transportation to medical appointments.

  • Assist families in positive decision making.

  • Develop long range plans for older loved ones not now needing care.

Medical Assistant

Hudson River HealthCare
01.2015 - 01.2016
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
  • Assessed, documented and monitored vital signs for more than 20 patients per day.
  • Performed routine tests such as urine dip stick, vision and hearing tests.
  • Organized charts, documents and supplies to maintain team efficiency.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
  • Used ECW software to document client care
  • Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.

Registered Nurse

Centro Médico
01.2013 - 12.2014
  • Performing physical exams.

  • obtaining medical/health histories.

  • providing patients with health promotion, counseling and education.

  • administering medications, wound care, and other health interventions.

  • coordinating patient care collectively with other members of the healthcare team.

  • supervising staff such as LPN's and nursing assistants.

  • taking part in critical decision making.

  • research responsibilities.

Education

Associate of Science - Nursing Science

Interamerican College of Puerto Rico

Associate of Science - Medical Assisting

Kaplan University
Davenport, IA

High School Diploma -

Liceo Tecnico Panemericano

Bachelor of Science - Nursing

Chamberlain University
New York, NY
12-2020

Skills

  • Venipuncture and phlebotomy
  • Documentation procedures expert
  • Medical billing
  • HIPAA compliance
  • Inventory and supply management
  • Stocking supplies
  • Understands medical procedures
  • Patient discharging
  • Quick learner
  • Case assessments
  • Patient chart documentation
  • Verbal communication
  • Spanish and English speaker
  • Computer skills(Excel,Microsoft Word and powerpoint)
  • Experience working with electronic medical record
  • Geriatric care
  • Discharge planning
  • Disease prevention
  • Home health care
  • Community health
  • Hospice care
  • Vital signs monitoring
  • Compassionate care
  • Documentation accuracy
  • Electronic charting
  • Health promotion
  • Quality improvement
  • Clinical judgment
  • Nutrition counseling

Spanish/English speaker

Fluently bilingual.

Languages

Spanish
Full Professional

Timeline

Nurse Care Manager

Senior Whole Health LLC
10.2019 - Current

Client Care Manager

NY Choice Of White Plains
01.2018 - Current

Client Care Manager

LY Yonkers Adult Day Care
01.2016 - 01.2018

Medical Assistant

Hudson River HealthCare
01.2015 - 01.2016

Registered Nurse

Centro Médico
01.2013 - 12.2014

Associate of Science - Medical Assisting

Kaplan University

High School Diploma -

Liceo Tecnico Panemericano

Associate of Science - Nursing Science

Interamerican College of Puerto Rico

Bachelor of Science - Nursing

Chamberlain University

Similar Profiles

CREATE PROFILE
Esmelis Ogando