Francis Ontuga
Spokane
Summary
Compassionate Mental Health Tech with an understanding of empathy and proactive care. Several years of experience in the field of behavioral analysis. Proficient in implementing specialized programs for individuals with intellectual, mental, emotional and developmental disabilities. Caring and well-organized with outstanding interpersonal, communication, and social skills.
Overview
5
5
years of professional experience
Work History
Psychiatric Technician
Westview residential
Spokane
02.2026 - Current
- Monitored patient behavior and reported changes to medical staff.
- Assisted in daily living activities for residents with mental health conditions.
- Implemented therapeutic activities to promote social interaction among patients.
- Maintained a clean and safe environment for all residents at the facility.
- Documented patient progress and treatment plans in electronic health records.
- Observed patient behaviors and reported any changes or concerning issues to the psychiatrist or nurse practitioner.
- Provided direct patient care and monitored patients' physical, mental, and emotional status.
- Maintained accurate records of patient progress including daily notes on individuals' moods, activities, interactions with others.
- Ensured that all safety protocols were followed at all times while caring for patients in a residential setting.
- Created therapeutic environments through activities designed to reduce stress levels among residents.
- Developed therapeutic relationships with clients while providing a safe environment for them to express themselves openly.
- Utilized therapeutic techniques such as positive reinforcement or distraction methods when working with agitated patients.
- Assisted psychiatrists in the assessment of patient behavior and provided feedback to the treatment team.
- Provided support during psychiatric evaluations by interacting with patients in order to obtain information about their medical history and current symptoms.
- Administered medications as prescribed by physicians and monitored patient reactions to treatments.
CNA
Twin lakes afl
Federal Way
11.2024 - 11.2025
- Assisted residents with daily living activities and personal hygiene tasks.
- Monitored vital signs and reported changes to nursing staff promptly.
- Documented patient care activities accurately in medical records.
- Communicated effectively with residents and families to address concerns.
- Maintained cleanliness and safety of resident areas consistently.
- Supported nursing staff in administering medications as directed.
- Participated in team meetings to discuss resident care plans collaboratively.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Enhanced resident comfort by providing companionship and emotional support.
- Documented patient care services by charting in designated areas.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
Mathare mental hospital
Kenya mental hospital
Arabi
02.2021 - 08.2024
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
National youth service
Paramilitary training
Arabi
02.2021 - 11.2022
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Arts - Human Resources and social work
Engineering Institute
Nairobi, Kenya 06.2023 - 10.2023
St.Joseph’s Nyabigena Boys
Bosongo, KenyaSkills
- Patient observation
- Electronic health records
- Medication administration
- Therapeutic activities
- Emotional support
- Attention to detail
- Problem solving
- Conflict resolution
- Individual counseling
- Professional boundaries
- Recovery-oriented care
Timeline
Psychiatric Technician
Westview residential
02.2026 - Current
CNA
Twin lakes afl
11.2024 - 11.2025
Bachelor of Arts - Human Resources and social work
Engineering Institute
06.2023 - 10.2023
Mathare mental hospital
Kenya mental hospital
02.2021 - 08.2024
National youth service
Paramilitary training
02.2021 - 11.2022
St.Joseph’s Nyabigena Boys