Francis Onuegbu
Gate City,VA
Summary
Dynamic professional with a proven track record at Premium Times, enhancing customer satisfaction through expert problem-solving and empathy. Excelled in fast-paced environments, leveraging skills in Salesforce and teamwork to exceed sales quotas and improve support systems. Recognized for exceptional customer service excellence and technical support, contributing to significant business growth.
Experienced with providing high-quality customer support across various channels. Utilizes strong problem-solving skills to address and resolve customer inquiries efficiently. Track record of excellent communication and maintaining positive customer relationships.
Customer service professional with proven ability to improve customer satisfaction and streamline support processes. Valued for strong collaboration and adaptability in dynamic environments. Known for problem-solving skills and empathetic communication.
Overview
5
5
years of professional experience
Work History
Customer Support Specialist
Premium Times
09.2023 - 11.2024
- Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Enhanced knowledge sharing within team, ensuring all members were up-to-date with latest product information.
- Provided comprehensive product training for new customers, ensuring smooth onboarding experience.
Sales Representative
TIXEE Investment and Trading Company
03.2021 - 12.2021
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Boosted team morale and productivity by leading weekly sales strategy meetings.
- Contributed to team objectives in fast-paced environment.
Customer Service Representative
Oxford Gold
02.2020 - 01.2021
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Technical Support Representative
Neptune Software
10.2019 - 01.2020
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Improved customer satisfaction scores with personalized technical support and follow-up.
- Provided exceptional technical support, leading to commendation from company's senior management.
Education
Bachelor of Arts - Economics
National University Of Radio Electronics
Ukraine08-2025
Skills
- Customer service excellence
- Empathy and patience
- Problem-solving
- Customer response
- Time management
- Ticket management
- Issue troubleshooting
- Data entry
- Team collaboration
- Verbal and written communication
- Active listening
- Call center experience
- Salesforce
- Customer relationship management (CRM)
- Teamwork
- Multitasking Abilities
Languages
English
Native or Bilingual
Portuguese
Limited Working
Timeline
Customer Support Specialist
Premium Times
09.2023 - 11.2024
Sales Representative
TIXEE Investment and Trading Company
03.2021 - 12.2021
Customer Service Representative
Oxford Gold
02.2020 - 01.2021
Technical Support Representative
Neptune Software
10.2019 - 01.2020
Bachelor of Arts - Economics
National University Of Radio Electronics
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