Summary
Overview
Work History
Education
Skills
Timeline
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FRANCIS OSEI-BONSU

Romeoville,IL

Summary

Strategic-thinking Project Manager with over 6 years of experience in budgeting and forecasting and risk management. Observant and resourceful professional dedicated to delivering project objectives within stipulated time, resource and budget constraints. Outstanding collaborator comfortable working with others in executing projects to achieve company objectives.

Overview

19
19
years of professional experience

Work History

Project Manager

Icon System Inc
BOLINGBROOK, IL
02.2020 - Current
  • Delivered 10+ complex projects and exceeded quality, schedule, and
    budgetary targets, achieving a 4.5 basis-point customer satisfaction rating.
  • Supervised cross-functional teams of 120+ members, promoting
    collaboration to meet project objectives consistently.
  • Devised and executed 20+ project management methodologies that
    increased on-time delivery by 85%.
  • Maintained strong relationships with 40+ key stakeholders by managing
    expectations, leading to a 78% stakeholder satisfaction rate.

Project Manager

Home Depot - RDC 5851
JOLIET, IL
03.2010 - 02.2020
  • Proposed solution and built team to solve number one cause of customer complaints, and
    completed project six months ahead of schedule.
  • Reduced development costs by 25 percent by creating a plan to merge related products into one, more streamlined product.
  • Oversaw integration of an external technology solution by leading 5 developers and 9 testers from two companies, resulting in an additional $1MM of sales.
  • Developed an Excel macro and standardized reporting templates, resulting in efficient data collection and a 35% reduction in turnaround time.
  • Initiated new customer service guidelines by spearheading a campaign that
    improved customer service ratings to 4.5 out of 5.0 basis points.
  • Renegotiated pricing with 120+ old suppliers by reviewing purchasing activity
    for office supplies; received an 11.5% discount on all items.
  • Coordinated contract review and submission, Request for Information (RFI),
    submission, and 20+ other project-related documents.
  • Implemented time management and productivity systems, which helped to
    optimize 80% of inter-departmental performance.

Business Analyst

Grapnel Technology Services, LLC
Iowa City, IA
05.2005 - 02.2007
  • Designed comprehensive metrics and reporting systems to measure 20+ key
    performance indicators (KPIs) for various business initiatives.
  • Collaborated with 10+ cross-functional teams to refine business needs and
    metrics frameworks, ensuring 95% alignment with organizational goals.
  • Executed surveys and data collection methods to gather relevant feedback
    from 210+ stakeholders, which helped identify improvement areas.
  • Created dashboards and visualizations using Tableau, Power BI, Excel, and
    10+ other business intelligence tools to communicate metrics to the
    leadership.
  • Analyzed, gathered and captured business needs of customers/clients with software tools like Visio, Requisite Pro, Rational Rose and Microsoft Office
  • Analyzed the market & competition; analyzed historical financial data of our clients in order to provide reports using our custom software
  • Worked closely with Information Technology team by explaining financial data
  • Interacted with different members in project team and coordinated development of project and assist with testing
  • Designed or developed advanced web applications and systems for mission critical purposes for clients
  • Interacted with project leaders; analyzed financial data for design and implementation of custom reporting application.

Education

Master of Science - Business Information Systems (Business

Central Michigan University
06.2009

Professional Certificate - SAP Business Solutions

Central Michigan University
06.2009

BA(Hons) - Population and Family Life Education

University of Cape Coast
05.2005

Skills

Soft Skills

  • Risk analysis and management
  • Budgeting and forecasting
  • Project development and life cycle
  • Workflow planning
  • Management information systems
  • Recruitment and Hiring
  • Policy Development and Enforcement
  • Verbal and Written Communication
  • Data Analysis
  • Cost reduction strategies

Hard Skills:
Strategic Planning
Procurement
Project Planning
Negotiation
Agile
Scrum
Techniques:
Team Leadership
Stakeholder Management
Contract Negotiation
Tools and Software:
Jira
Trello
Microsoft Project
Microsoft Excel

Timeline

Project Manager

Icon System Inc
02.2020 - Current

Project Manager

Home Depot - RDC 5851
03.2010 - 02.2020

Business Analyst

Grapnel Technology Services, LLC
05.2005 - 02.2007

Master of Science - Business Information Systems (Business

Central Michigan University

Professional Certificate - SAP Business Solutions

Central Michigan University

BA(Hons) - Population and Family Life Education

University of Cape Coast

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FRANCIS OSEI-BONSU