FRANCIS OSEI KUFORIJI
The Bronx,NY
Summary
Collaborative, solution oriented, solid knowledge in information system and communication network maintenance, installation, troubleshooting, administrative support, and user management. Highly effective team player, with proven success in quality control, customer service, technical support, and operations analysis. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Owner & Manager
Megatron Solutions
Accra, Ghana
01.2014 - 12.2023
- Successfully managed and IT support business 9 years plus, overseeing a team of 7 and collaborating with several external parties, including vendors, engineers, and telcos in providing IT support services to law firms, accounting services and VOIP providers
- Managed administrative server functions, including back-ups, upgrades, recovery, management of disk space, and more
- Located root causes of technical errors and implemented prompt solutions
- Procurement and supply of laptops, monitors, CPU units and essential computer parts
- Conducted IT training support for client employees.
- Negotiated contracts with vendors for supplies and services.
- Created a customer service policy to ensure customers were satisfied with products or services.
- Managed inventory levels to meet customer demand while minimizing costs.
- Developed relationships with key stakeholders, such as suppliers and vendors, in order to secure advantageous terms for the company.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Bar Manager
Highway Bar & Lounge
Cape Coast, Ghana
03.2023 - 12.2023
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Monitored cash intake to reduce discrepancies.
- Planned and coordinated special events to boost customer numbers and profits.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Negotiated purchase agreements with vendors to obtain best pricing on supplies.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
- Assisted with planning special events such as cocktail parties, music artist events
Business Owner & Manager
Megatron Solutions
Accra, Ghana
01.2014 - 12.2023
- Collaborated with external service provider to ensure the stability, integrity, and efficient operation of the voice, data, systems and infrastructure that support core organizational functions by planning, designing, and developing voice, data solutions across West Africa (Ghana, Liberia & Nigeria specifically)
- Providing technical support to customers in the field and via remote access, developing troubleshooting procedures for customer issues and systems
- Troubleshooting and testing customer equipment, applications and systems to support voice quality requirements, including interoperability with other VoIP technologies and infrastructure solutions
- Able to independently solve complex technical problems
- Assisted clients with setup and administration of all VoIP system via email or telephone.
IT Support Associate
UT Bank
Accra, Ghana
09.2011 - 12.2013
- Managed administrative server functions, including back-ups, upgrades, recovery, management of disk space, and more
- Located root causes of technical errors and implemented prompt solutions
- Served as the Help Desk representative for the IT team, responding to queries and issues from the headquarters and the 24 locations
- Served as a member of the research and development team that evaluated and implemented applications
- Conducted training support for company employees.
Education
BSc Geography -
University of Ghana, Legon
06.2011
Skills
- Microsoft Office
- Project Management
- Excellent multitasking ability
- Problem-solving skills
- Interpersonal relationship skills
- Strong leadership ability
- Organizational skills
- Customer service skills
- Customer Relations
- Inventory Management
- Responsible Alcohol Service
- Restaurant Management
- Vendor Relationship Management
- Event Coordination
- Inventory Control
- Marketing Plan Development
Certification
- CompTIA Security+
Timeline
Bar Manager
Highway Bar & Lounge
03.2023 - 12.2023
Business Owner & Manager
Megatron Solutions
01.2014 - 12.2023
Business Owner & Manager
Megatron Solutions
01.2014 - 12.2023
IT Support Associate
UT Bank
09.2011 - 12.2013
BSc Geography -
University of Ghana, Legon
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