Hi, I’m
Francis Payano
Orlando,FL
Summary
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Experienced with handling cash transactions and providing excellent customer service. Utilizes effective communication to ensure customer satisfaction and resolve issues promptly. Track record of maintaining accuracy and efficiency in fast-paced environment.
Overview
5
years of professional experience
Work History
Florida Works Limited Co
Customer Service Cashier
04.2021 - Current
Job overview
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
- Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
- Worked with floor team and managers to meet wide range of customer needs.
JCPenney
Sales Associate
11.2019 - 04.2021
Job overview
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
Education
Oak Ridge High School700 W Oak Ridge Rd Orlando, Fl 32809
High School Diploma
05-2019
University Overview
- Extracurricular Activities: Participated in the Gender Sexuality Alliance Group where we worked closely with the community to resolve local issues.
- Extracurricular Activities: 100+ hours of volunteer work at Shenandoah Elementary School bettering the educational experience of children and families involved.
Skills
- Fluent in English and Spanish
- Customer service
- Strong Teamwork Skills
- Problem-solving skills
- Active Listening Skills
- Multi-tasking strength
- Skilled in Relationship Building
- Patience and composure
- Reliability and punctuality
- Cash Management Skills
- Attention to detail
- Team collaboration
Accomplishments
- Supervised team of 5 staff members.
- Consistently meet deadlines and delivered hight quality results on all assigned tasks, demonstrating efficiency and reliability.
- Earned increased responsibility through proven ability to successfully manage and execute more complex and high priority projects.
Languages
Spanish
English
Timeline
Customer Service Cashier
Florida Works Limited Co
04.2021 - Current
Sales Associate
JCPenney
11.2019 - 04.2021
Oak Ridge High School
High School Diploma
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