Francis Proscia

• Coordinate daily routing of assignments and schedules among field inspectors
• Identifies potential issues, to maintain safety and operational efficiency amongst the staff.
• Improve quality control by performing detailed examination of daily inspection reports turned in by the field inspectors
• Ability to work with with the FDNY data entry system "Accela" to record annual inspection reports so that FDNY permit fees can be collected and permits can be issued.
• Communicate with clients to schedule daily inspections, address and resolve issues, complaints and other concerns of the public.
• Create, review and update client records
• Proven ability to work independently, handle simultaneous tasks and meet deadlines.
• Acute awareness of executing Department Policies and assignments.
• Promoted to Associate Fire Protection Inspector Level 1 May 4, 2015
• Selected as Inspector and also Supervisor of the Year.

• Ensured compliance with quality standards, conducting thorough inspections of products and processes.
• Improved safety by identifying and addressing potential hazards during inspections.
• Conducted detailed examinations of materials stored at premises
• Verified accuracy of installation documents, maintaining detailed records of inspection findings.
• When required issued Department violations and summonses.
• When challenged for issuance violation attended Judicial Hearings.

Possession of New York City Department of Buildings Oil

Burner Installer License

Conducted routine maintenance and repair of equipment to

ensure optimal functionality.

• Improved equipment performance by regularly calibrating and testing components.
• Diagnosed mechanical issues for enhanced operational efficiency.
• Performed equipment inspections to prevent breakdowns and prolong lifespan.
• Installed new equipment, ensuring proper setup and functionality.
• Replaced faulty components to restore operation and minimize downtime.
• Assisted team members in complex repairs, enhancing overall team productivity.
• Increased customer satisfaction by delivering expert technical solutions.
• Completed preventive maintenance routines, documentation and procedures.
• Conducted installations, repairs, rebuilds and service on various types of devices fuel burners boilers and other heating equipment.

• Provided technical support to ensure customer satisfaction and resolve issues.
• Diagnosed mechanical problems to restore equipment functionality.
• Conducted routine maintenance to prevent breakdowns and extend equipment life.
• Improved operational efficiency by troubleshooting and repairing equipment.
• Responded to service calls promptly, maintaining high customer service standards.
• Utilized diagnostic tools to identify faults and implement effective solutions.
• Ensured compliance with safety standards, reducing risk of accidents.
• Collaborated with team members to address complex technical problems.
• Enhanced client relationships, providing timely and effective technical support.
• Managed inventory of parts and tools to ensure availability for service tasks.
• Achieved high customer satisfaction ratings, efficiently resolving service requests.
• Reduced downtime with efficient problem-solving and repair techniques.
• Ensured work area safety and cleanliness, promoting a safe work environment.
• Advised customers on equipment care to prevent future issues and prolong lifespan.
• Explained diagnostic findings to customers and outlined repair or service options.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Inspected equipment to diagnose operational issues.
• Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
• Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
• Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
• Boosted customer satisfaction with prompt and efficient troubleshooting of equipment issues.
• Conducted detailed inspections of equipment to identify potential issues, preventing costly future repairs.