Hi, I’m
Francis Ramos Morles
Orlando,Florida
Summary
Resourceful professional highly skilled in customer service and building lasting relationships. Team player offering dynamic personality and extensive background in data entry, telephone support and records oversight. Customer Service Administrator with high level of expertise in technology sector. Meticulous Janitorial Supervisor oversees janitorial operations promoting safe environment and quality service to achieve maximum customer satisfaction, protection of assets and minimal expenses. Coordinates scheduling and supervises activities of janitorial staff to promote clean and orderly building, ground and premises by performing basic cleaning and maintenance tasks. Strong knowledge of chemicals and proper use of PPE to promote stringent adherence to OSHA and safety guidelines.
Overview
9
years of professional experience
Work History
Hendersons Cleaning
Janitorial Maintenance Supervisor
04.2023 - 04.2024
Job overview
- Established and enforced safety protocols and guidelines for staff.
- Streamlined inventory management, ensuring adequate supplies were always available for timely completion of tasks.
- Reduced employee turnover by fostering a positive work culture that emphasized teamwork, respect for diversity, open communication channels between staff members.
- Reduced equipment downtime by conducting regular preventive maintenance checks and repairs on janitorial machines.
First Choice Commercial
Janitorial Team Lead
12.2022 - 08.2023
Job overview
- Developed and implemented janitorial training programs for new staff members.
- Conducted regular inspections of the facility to identify areas in need of cleaning or repair.
- Supervised a team of janitors, providing guidance and instruction on daily tasks and objectives.
- Maintained detailed records of all cleaning activities, supplies used, and repairs completed.
- Scheduled regular maintenance for all janitorial equipment, such as vacuums, mops, buckets.
- Ordered necessary janitorial supplies when needed and kept accurate inventory records.
- Tracked employee hours worked and submitted payroll information on time.
- Investigated any reported incidents involving damage or theft of property due to improper cleaning methods.
- Responded promptly to emergency situations requiring immediate attention such as spills or broken glass.
- Maintained good relationships with vendors who provided goods or services related to janitorial operations.
- Encouraged open communication between staff members, resolving conflicts when necessary.
- Kept team safe by verifying proper use of safety equipment and techniques, and correcting missteps.
- Reported damage or theft of hotel property to management.
Hilton Home2 Suites
Housekeeping and Laundry Attendant
12.2020 - 12.2022
Job overview
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Streamlined laundry operations by organizing linens according to type and priority, allowing for quicker processing times.
Apache Industrial Services
Assistant Insulator
02.2020 - 12.2020
Job overview
- Followed instructions provided by supervisors regarding job specifications.
- Cleaned up worksites upon completion of projects to maintain safe working environment.
- Protected insulated pipes from damage or decay by installing and securing sheet metal.
- Repaired, removed or applied insulation on industrial and mechanical equipment including heat exchangers, tanks and pumps.
- Ensured that all work was completed according to safety regulations and standards.
- Maintained records of installation activities and material used for each job.
- Managed workflow processes related to document management tasks efficiently.
- Reviewed source documents for completeness prior to entering them into the database.
- Compiled reports from multiple databases using advanced search tools.
- Updated existing data records and deleted unnecessary files.
- Organized paper documents into digital filing system for easy access.
- Performed basic administrative duties such as filing, copying, scanning.
Walt Disney World Parks and Resorts
Housekeeping Attendant
09.2019 - 01.2020
Job overview
- Changed bed linens and collected soiled linens for cleaning.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Red Robin
Bilingual Customer Service
01.2019 - 09.2019
Job overview
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
- Provided translation assistance for customers with limited English proficiency.
- Assisted customers with product selection and answered questions regarding features, benefits, and pricing of products or services.
Home Team Sports
Bilingual Costumer Service
12.2018 - 01.2019
Job overview
- Answered customer inquiries and resolved customer issues in a timely manner.
- Researched customer accounts for billing discrepancies and provided accurate solutions.
- Assisted with product returns, exchanges, refunds, order cancellations, and other related tasks.
- Resolved customer complaints or answered customers' questions.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
Claro PR
Costumer Service
01.2017 - 12.2018
Job overview
- Answered customer inquiries and resolved customer issues in a timely manner.
- Provided technical support to customers via phone, email, and web chat.
- Researched customer accounts for billing discrepancies and provided accurate solutions.
- Responded to incoming calls and emails from customers and asked open-ended questions to determine how to be of assistance.
- Assisted with product returns, exchanges, refunds, order cancellations, and other related tasks.
- Processed orders received from customers via telephone or online channels accurately.
- Performed data entry, records oversight and issue resolution for team of [Number] customer service personnel.
Libreria Morada de Paz
Costumer Service
02.2016 - 12.2016
Job overview
- Answered customer inquiries and resolved customer issues in a timely manner.
- Maintained detailed records of customer interactions, complaints, comments, and inquiries in the database.
- Created reports on customer feedback surveys to identify areas of improvement in service delivery.
- Developed strategies to improve the quality of services based on analysis of customer feedback data.
- Assisted with product returns, exchanges, refunds, order cancellations, and other related tasks.
- Processed orders received from customers via telephone or online channels accurately.
- Responded to incoming calls and emails from customers and asked open-ended questions to determine how to be of assistance.
- Contacted customer service manager for critical issues needing immediate attention.
- Answered phones for main switchboard to assist operator and facilitate smooth communications.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Computed balances, totals or commissions to support accounting team.
- Performed data entry, records oversight and iss
Pura Vida Books
Costumer Service
12.2014 - 12.2015
Job overview
- Answered customer inquiries and resolved customer issues in a timely manner.
- Maintained detailed records of customer interactions, complaints, comments, and inquiries in the database.
- Developed strategies to improve the quality of services based on analysis of customer feedback data.
- Performed troubleshooting steps to diagnose and resolve system issues quickly.
- Assisted with product returns, exchanges, refunds, order cancellations, and other related tasks.
- Processed orders received from customers via telephone or online channels accurately.
- Responded to incoming calls and emails from customers and asked open-ended questions to determine how to be of assistance.
- Contacted customer service manager for critical issues needing immediate attention.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints or answered customers' questions.
- Delegated work to staff, setting priorities and goals.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
Education
Keiser UniversityFort Lauderdale, FL
Associate of Science from Nursing
National University College - BayamonBayamon, PR
Some College (No Degree) from Nursing Science
Liceo De Arte Y TecnologiaHato Rey, PR
Some College (No Degree) from Medical Invoincing
Edutin AcademyOrlando, FL
Associate of Science from Neuroscience
El RedentorSan Juan PR
High School Diploma
08.2014
Skills
- Customer Service
- Team Guidance and Motivation
- Team Coordination
- Microsoft Office
- Cash Handling
- Shift Scheduling
- Team Supervision
- Teamwork and Collaboration
- Safety
- Evaluating Employee Work
- Client Support
- Staff Training
- Data Entry
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Janitorial Maintenance Supervisor
Hendersons Cleaning
04.2023 - 04.2024
Janitorial Team Lead
First Choice Commercial
12.2022 - 08.2023
Housekeeping and Laundry Attendant
Hilton Home2 Suites
12.2020 - 12.2022
Assistant Insulator
Apache Industrial Services
02.2020 - 12.2020
Housekeeping Attendant
Walt Disney World Parks and Resorts
09.2019 - 01.2020
Bilingual Customer Service
Red Robin
01.2019 - 09.2019
Bilingual Costumer Service
Home Team Sports
12.2018 - 01.2019
Costumer Service
Claro PR
01.2017 - 12.2018
Costumer Service
Libreria Morada de Paz
02.2016 - 12.2016
Costumer Service
Pura Vida Books
12.2014 - 12.2015
Keiser University
Associate of Science from Nursing
National University College - Bayamon
Some College (No Degree) from Nursing Science
Liceo De Arte Y Tecnologia
Some College (No Degree) from Medical Invoincing
Edutin Academy
Associate of Science from Neuroscience
El Redentor
High School Diploma
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