Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Software
Work Preference
Timeline
a4
Francis Rosario

Francis Rosario

Tampa,FL

Summary

Proficient in technical support and customer service, with a background in resolving complex issues and maintaining high standards of client satisfaction. Experience includes conducting research to identify solutions for product-related challenges, leading to improved customer feedback processes. Knowledgeable in laboratory safety and specimen handling, with hands-on experience in venipuncture techniques. Demonstrated ability to manage logistics efficiently while fostering positive relationships with customers.

Overview

9
9
years of professional experience

Work History

Contractor

Lyft, Uber, Amazon Flex
Tampa, FL
05.2016 - Current
  • Pick up and deliver individuals or products in a timely fashion.
  • Maintain the performance of the transport
  • Establish a report with the customer

Technical Support Representative

Concentrix
Orlando, FL
09.2023 - 01.2024
  • Conducted research into product-related issues, identified solutions, and provided accurate information to customers.
  • Created reports on customer complaints and feedback for management review.
  • Resolved escalated customer service issues in a timely manner.
  • Performed regular maintenance checks on customers' systems.

CAD Drafter

Tess Inc llc
Tampa, FL
03.2018 - 03.2019
  • Inspected the completed design work for accuracy against the original specifications and drawing notes.
  • Modified existing designs to meet customer specifications, or design changes.
  • Received and reviewed details from design professionals to determine precise measurements for drawing preparation.

Fabrication Designer

Tampa Bay Fabrications
Tampa, Florida
10.2016 - 11.2018
  • Utilized basic CAD software, FDM, SLA 3D printing, mold making, and casting techniques.
  • Participated in brainstorming sessions to generate new ideas for products.

Education

Certificate - Phlebotomy

Hillsborough Community College
Tampa, FL
04.2025 - 06.2025

Certificate of Technical Studies - Medical Laboratory Technician

Erwin Technical College
Tampa, Florida
05-2010

Certificate - Computer And Information Systems

CompTIA A+ Certification
Tampa, Florida
05-2008

Bachelor of Arts -

University of South Florida
Tampa, FL
05-2006

High School Diploma -

Blake Highschool - Magnet School Performing Arts
Tampa, Florida
05-2000

Skills

  • Transport logistics
  • Customer service
  • Technical support
  • CAD software
  • Venipuncture techniques
  • Specimen handling
  • Laboratory safety

Accomplishments

Cancer Survivor

American Cancer Association Scholarship Recipient

Bright Futures Scholarship

Boy Scouts Of America - Eagle Scout

Graduated from USF Honor College with Honors

Golden key

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Software

Windows

Apple

Android

IOS

Linux

Open Office

Google Drive

HTML

CSS

Ubuntu

Tiny Linux

Blockly

AI Prompt Genorator

AI Design Suit

Gamma AI Presentation Genorator

Gimp

Tinker CAD

Rhino

Chrome

Work Preference

Work Type

Full TimePart TimeGig WorkContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Healthcare benefitsPaid sick leavePaid time offPersonal development programsCareer advancementCompany Culture

Timeline

Certificate - Phlebotomy

Hillsborough Community College
04.2025 - 06.2025

Technical Support Representative

Concentrix
09.2023 - 01.2024

CAD Drafter

Tess Inc llc
03.2018 - 03.2019

Fabrication Designer

Tampa Bay Fabrications
10.2016 - 11.2018

Contractor

Lyft, Uber, Amazon Flex
05.2016 - Current

Certificate of Technical Studies - Medical Laboratory Technician

Erwin Technical College

Certificate - Computer And Information Systems

CompTIA A+ Certification

Bachelor of Arts -

University of South Florida

High School Diploma -

Blake Highschool - Magnet School Performing Arts

Similar Profiles

CREATE PROFILE