Summary
Overview
Work History
Education
Skills
Certification
Additional Information
References
Timeline
Generic

Francis Ruggiero

West Palm Beach

Summary

Motivated, organized, have excellent communication skills and a team player. I am exceptionally dependable and loyal. Self-starter, problem solver, extremely organized, and take pride in my work.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Security and Emergency Operations Manager

Feld Motor Sports-Monster Jam Tour
01.2020 - Current
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.

Director of Operations

Intergrated Parking & Event Services
01.2022 - 01.2024
  • Assign staff to job positions, record daily clock in and clock out times and provide breaks
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Supervise a staff to ensure they are executing their job assignment to meet the client's expectations
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Event examples include, Miami Open, Honda Classic Tortuga Music Festival, Sunfest, South Florida Fair, and Fort Lauderdale International Boat Show to name a few.

Executive Officer of Security

South Florida Fair Grounds
01.2021 - 01.2022
  • Oversaw risk management strategies, mitigating potential threats to the organization''s stability and reputation.
  • Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
  • Negotiated favorable contracts with key partners, resulting in significant long-term benefits for the organization.
  • Developed sales strategies to achieve short and long-term sales revenue objectives.
  • Interviewed, recruited and trained new onboarding candidates.

Independent Contractor (Ikea Nationwide)

Tricon Event Management
01.2018 - 01.2020
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
  • Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
  • Collaborated with local Law Enforcement regarding traffic patterns getting to and from the Venue.
  • Crowd control for inside and outside of the event. Parking logistics with signs and flow patterns, including shuttle routes to and from overflow parking.

Security & Parking Event Manager

Accurate Event Group
01.2014 - 01.2018
  • Oversaw logistics for multi-day events, including accommodations, transportation, and scheduling.
  • Collaborated closely with clients throughout the planning process to ensure their vision was accurately reflected in the final event layout.
  • Saved clients substantial amounts of money by identifying cost-saving alternatives in various aspects of their events.
  • Trained and supervised event staff to complete tasks on time.
  • Implemented contingency plans to address last-minute changes or unforeseen events.

Education

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving

Certification

  • 215
  • Class D Security License

Additional Information

First to arrive on event site to meet with clients and take care of all details from set up to breakdown of show. Assign staff to job positions, record daily clock in and clock out times and provide breaks. Supervise a staff of 2 up to 250 to ensure they are executing their job assignment to meet the client's expectations. Ensure the safety of event patrons, outside contracted vendors and inhouse staff. Event examples include, Miami Open, Honda Classic Tortuga Music Festival, Sunfest, South Florida Fair, and Fort Lauderdale International Boat Show to name a few., Collect data from customers and collaborate with insurance agencies for health, life and fixed annuities, auto, and property and casualty policies. Set appointments and educate customers on how to protect their future and their assets., Developed daily menus for the restaurants with ingredient limitations and specifications. Handled cash, checks, and credit and automatic debit card transactions with 100% accuracy. Compiled inventory lists and worked with vendors for product pricing and special orders. Maintained a positive dining experience for all restaurants guests and handled guest complaints.

References

Professional references available upon request

Timeline

Director of Operations

Intergrated Parking & Event Services
01.2022 - 01.2024

Executive Officer of Security

South Florida Fair Grounds
01.2021 - 01.2022

Security and Emergency Operations Manager

Feld Motor Sports-Monster Jam Tour
01.2020 - Current

Independent Contractor (Ikea Nationwide)

Tricon Event Management
01.2018 - 01.2020

Security & Parking Event Manager

Accurate Event Group
01.2014 - 01.2018

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Francis Ruggiero