Francis Rutaganda
Houston,Texas
Summary
Results-driven professional with extensive experience in customer service, while excelling in mechanical assembly and equipment troubleshooting. Proven leadership in training teams and optimizing workflows, enhancing productivity and safety. Forklift certified, with a strong focus on quality assurance and inventory management, consistently achieving operational excellence and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Hose Assembler
Reliable Hose
Houston, TX
02.2026 - 06.2026
- At Reliable Hose as an Assembler it was my duty to assemble hoses to specifications, ensuring quality and compliance with safety standards.
- Operated assembly tools and equipment efficiently, maintaining focus on productivity and safety protocols using a variety of tools.
- Inspected finished products for quality assurance, identifying defects and ensuring adherence to requirements.
- Monitored inventory levels of materials and components, assisting in timely replenishment to avoid production delays.
- Documented assembly procedures and maintained accurate records of production activities for compliance audits.
- Recognized and reported defective material and equipment to shift supervisor.Participated in projects requiring assembly of large and small components.
Overnight Stocker
Lowes Home Improvment
Houston, TX
05.2024 - 06.2026
- Stocked shelves with merchandise according to planograms and company standards. Maintained accuracy through audits.
- Operated pallet jacks and forklifts safely to transport products within the store, from the shipping & receiving area.
Team Leader
HEB Grocery Store
Houston, TX
01.2022 - 02.2024
- Was in charge of Leading team in daily operations, ensuring adherence to safety and quality standards.
- Responsibility of Training new employees on store procedures and customer service best practices.
- Managed inventory levels, coordinating restock efforts with supply chain teams.
- Improved workflow efficiency by implementing streamlined processes for order fulfillment.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Warehouse Worker
Amazon
Houston, TX
04.2021 - 12.2021
- Operated forklifts and pallet jacks for efficient material handling within the Facility.
- Maintained accurate inventory records using warehouse management systems.
- Collaborated with team members to optimize workflow and meet production targets.
- Conducted quality inspections to ensure compliance with safety standards.
- Coordinated shipment preparation, ensuring timely dispatch of packages.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted heavy materials weighing as much as 100 pounds.
- Got the chance to operate various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
Team Leader
Whataburger
Houston, TX
06.2020 - 03.2021
- Supervised daily operations, ensuring adherence to service standards and operational procedures.
- Trained and mentored any new team members at the restaurant. Creating and establishing an open and professional relationships with team members to achieve quick resolutions for various issues.
- Streamlined workflow processes to enhance efficiency and improve customer satisfaction.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
Education
Associate of Applied Science - Heating, Ventilation And Air Conditioning
Houston Community College
Houston, TX12.2023
High School Diploma -
Jack Yates Highschool
Houston, TX05.2021
Skills
Power tools operation
Equipment troubleshooting
Mechanical assembly
Leadership (Training)
Critical thinking
Workplace safety
Assembly and production
Preventive Maintenance
Forklift Certified
Timeline
Hose Assembler
Reliable Hose
02.2026 - 06.2026
Overnight Stocker
Lowes Home Improvment
05.2024 - 06.2026
Team Leader
HEB Grocery Store
01.2022 - 02.2024
Warehouse Worker
Amazon
04.2021 - 12.2021
Team Leader
Whataburger
06.2020 - 03.2021
Associate of Applied Science - Heating, Ventilation And Air Conditioning
Houston Community College
High School Diploma -
Jack Yates Highschool