Francis Sagnia
Buffalo,NY
Summary
Recent UB Environmental Design graduate with experience in land use analysis, neighborhood research, GIS-based mapping, demographic analysis, and community-focused planning projects. Skilled in graphic design, GIS & Mapping, Adobe Illustrator, & data visualization. Additional skills in evaluating corridors/streets,neighborhoods, pedestrian conditions, and redevelopment opportunities using field observation, parcel data, ACS/Social Explorer data, and GIS tools. Strong technical background in computer hardware and basic networking, with experience in excel, report writing, and presentation creation. Interested in planning, community development, transportation, housing, and urban revitalization roles. Open to any other roles that fit my skills.
Overview
3
3
years of professional experience
Work History
Sales Associate
Ace Hardware
Buffalo, New York
03.2025 - Current
- Assisted customers in selecting hardware products for their projects.
- Processed transactions using a point-of-sale system.
- Handled customer inquiries in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
Senior Customer Service Representative
Best Self Behaivioral Health
Buffalo, New York
03.2024 - 02.2025
Led team of 6 in patient intake and processing, appointment scheduling, client records management, and addressing client inquiries about mental health services.
Assembler
Safran Aerosystems
Buffalo, New York
01.2023 - 03.2024
- Interpreted blueprints & assemble components according to specifications using hand tools, power tools, and other equipment.
- Documented assembly processes and completed necessary reports for compliance checks.
- Interpreted blueprints & assembled components according to specifications using hand tools, power tools, and other equipment.
Education
Bachelor of Arts - Environmental Design
SUNY At Buffalo
Buffalo, NY05-2026
High School Diploma -
Lewis J Bennett High School
Buffalo, NY06-2021
Skills
- Effective communication
- Research, Sourcing, & Data Collection
- Report & Analysis Writing
- Office 365
- Team leadership
- Computer hardware troubleshooting
- GIS & Mapping
- Graphic Design & Adobe Illustrator
- Visual Communication
- Land-use analysis
- Urban/Suburban Retrofitting
Timeline
Sales Associate
Ace Hardware
03.2025 - Current
Senior Customer Service Representative
Best Self Behaivioral Health
03.2024 - 02.2025
Assembler
Safran Aerosystems
01.2023 - 03.2024
Bachelor of Arts - Environmental Design
SUNY At Buffalo
High School Diploma -
Lewis J Bennett High School