Francis Santos
New York,USA
Summary
Dedicated front desk medical receptionist with expertise in customer service, administrative support, and time management. Proven ability to maintain confidentiality while efficiently handling inquiries and scheduling appointments.
Overview
10
10
years of professional experience
Work History
Front Desk Medical Receptionist
City Central Dermatology
Elmhurst, NY
01.2022 - Current
- Maintained files and filing, keeping sensitive information confidential.
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Answered telephones to give information to callers, take messages, or transfer calls.
- Provided administrative support to management staff, including scheduling appointments, preparing agendas, taking minutes, and maintaining records.
- Served as primary point of contact for facilitating operational and administrative inquiries.
- Maintained office inventory by assisting with supply orders.
- Greeted visitors and callers and handled inquiries and directed them to appropriate persons according to needs.
- Scheduled and confirmed appointments for patients.
- Established professional and collaborative working relationships with company associates and external parties.
- Opened, read, route, and distributed incoming mail and other materials and answer routine letters.
- Assisted staff with computer usage.
- Worked with coworkers to complete tasks.
- Experienced with social media and communications platforms.
- Used Microsoft Office Suite to create and revise documents.
Merchandise Handler
Crossmark
New York, NY
10.2016 - 01.2017
- Accurately picked and packed merchandise items according to customer orders while meeting established productivity standards.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Assisted with loading, unloading trucks for incoming, outgoing shipments.
- Disposed of damaged or defective items.
- Cleaned display cases, shelves, and aisles.
- Examined and inspected stock items for wear and defects, reported any damage to supervisors.
- Demonstrated strong organizational skills by stocking shelves, organizing racks, and ensuring product displays were neat and orderly.
- Referred to price lists to attach and change price tags on merchandise.
- Designed and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Helped restock shelves when necessary to maintain an organized display area.
- Provided excellent customer service by greeting customers and offering assistance.
- Offered assistance to customers in locating desired items.
- Used POS system to complete purchases for customers.
- Maintained inventory and store visual presentation to meet customer needs.
- Identified fraudulent activities such as counterfeit currency or stolen credit cards.
Cashier
Duane Reade
New York, NY
11.2015 - 10.2016
- Accurately picked and packed merchandise items according to customer orders while meeting established productivity standards.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Assisted with loading, unloading trucks for incoming, outgoing shipments.
- Disposed of damaged or defective items.
- Cleaned display cases, shelves, and aisles.
- Examined and inspected stock items for wear and defects, reported any damage to supervisors.
- Demonstrated strong organizational skills by stocking shelves, organizing racks, and ensuring product displays were neat and orderly.
- Referred to price lists to attach and change price tags on merchandise.
- Designed and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Helped restock shelves when necessary to maintain an organized display area.
- Provided excellent customer service by greeting customers and offering assistance.
- Offered assistance to customers in locating desired items.
- Used POS system to complete purchases for customers.
- Maintained inventory and store visual presentation to meet customer needs.
- Identified fraudulent activities such as counterfeit currency or stolen credit cards.
Education
GED -
MANHATTAN LEARNING CENTER
New York06.2011
Skills
- Customer service
- Administrative support
- Data entry
- Computer skills
- Office administration
- Computer proficiency
- Problem-solving
- Time management
- Scheduling
- Task prioritization
- Microsoft Office Suite
- Documentation and recordkeeping
- Microsoft Word
- Customer relations
- Microsoft Excel
- Dedicated team player
- Verbal communication
- Deadline oriented
- Clerical support
- Professional communication
- Records management
- Appointment scheduling
- Internet research
- Tech-Savvy
References
Available upon request
Languages
Spanish, Bilingual
Timeline
Front Desk Medical Receptionist
City Central Dermatology
01.2022 - Current
Merchandise Handler
Crossmark
10.2016 - 01.2017
Cashier
Duane Reade
11.2015 - 10.2016
GED -
MANHATTAN LEARNING CENTER
Similar Profiles
Ashley LongAshley Long
Registered Medical Assistant at Central Carolina DermatologyRegistered Medical Assistant at Central Carolina Dermatology
Ron LopshireRon Lopshire
Cleaning Manager at Dermatology of Central StatesCleaning Manager at Dermatology of Central States
Sheridan BrownSheridan Brown
Physician Assistant at Central Missouri DermatologyPhysician Assistant at Central Missouri Dermatology
Robert CampaignRobert Campaign
East Coast Operations Manager at Altour Travel Group LLCEast Coast Operations Manager at Altour Travel Group LLC
ROSE GANDOLFOROSE GANDOLFO
Digital Ad Operations Manager at iHeart MediaDigital Ad Operations Manager at iHeart Media