FRANCIS SHELTON II
4189 Ann Court, Memphis,TN
Summary
Dedicated, results-driven professional with diverse background in management, leadership, test engineering, and technical roles. Seeking opportunity to utilize current skills and education while expanding knowledge of new concepts within reputable company. Committed to contributing to innovative solutions and supporting organizational growth while establishing roots. Highly motivated, dependable, with strong work ethic and proven ability to quickly adapt and meet challenges head-on.
Overview
16
16
years of professional experience
Work History
Test Engineer L2
FLEX LTD
10.2015 - Current
- Recorded and analyzed data, performed validations, and generated logs for accurate documentation
- Proven ability to excel as part of a diverse engineering team.
- Developed innovative problem-solving techniques
- Performed installation and upkeep of software programs.
- Completed projects within allocated time frames and budget constraints
- Conducted testing for New Product Introductions (NPI), documenting results for customer reports.
- Conducted time studies and test trials
- Employed diverse test instruments to evaluate system, network, and component performance.
- Engaged with production, repair, and management teams to implement new testing process changes.
- Compiled failure analysis reports and implemented corrective actions for continuous improvement
- Effectively resolved help tickets, diagnosing network, test, and hardware-related problems.
- Performed maintenance tasks for desktop computers, laptops and data servers.
Team Leader
FEDEX
08.2019 - Current
- Distributed tasks aligned with business needs.
- Motivate employees by personal power and drive performance on a daily and nightly basis
- Facilitate start-of-shift meetings to define operations objectives for day and night shifts.
- Created unique approaches ensuring alignment with operational needs.
- Maintained documentation and paperwork
- Communicate with employees and managers
- Supervised more than 50 employees.
- Conduct coaching and performance reviews to assess individual employees progress
- Direct employees to place correct packages to appropriate slides, lines, or belts for final distribution
- Supervised a high-performing group achieving exceptional organizational rankings.
Lead Technician
FLEX LTD
05.2013 - 10.2015
- Repaired Apple and IBM laptops
- Repaired servers and desktops
- Troubleshooting and diagnosing devices meticulously to identify and rectify hardware and software performance issues
- Managed work orders by entering and distributing them among fellow technicians
- Provided training to technicians and testers on hardware and software operation and process
- Conducted comprehensive testing in Pretest, Burnin and Final using various software formats to detect defects or failures in MLB, hard drive, and memory
- Served as the lead for the Apple REP program spearheading the training program.
Manager
KMART, SEARS HOLDING
12.2008 - 10.2016
- Demonstrated strong sales and profit growth
- Prepared weekly schedules, optimizing floor coverage within fiscal guidelines
- Monitored employee performance and addressed performance gaps through corrective action
- Provided leadership and mentoring to new employees
- Ensured operational standards by completing opening, closing, and shift change functions
- Managed daily and nightly operations
- Addressed customer concerns and complaints promptly
- Oversaw inventory management through cycle counts, audits, and shrinkage control
- Over see departments such as Electronics, Layaway, Garden shop, Toys, DIY, and Sporting Goods
- Over see AD promotions and store events
- Ensured daily stock replenishment and assisted vendors with layout formation and product concerns
- Maintained accurate reports and handled end-of-day sales procedures.
Education
Associate of Applied Science - Computer Engineering Science
Southwest Tennessee Community College
Memphis, TN05.2012
Technical Certificate - Networking Industrial Computer Fundamentals : Computer Engineering Technology -
Southwest Tennessee Community College
05-2011
Technical Certificate - Electrical/Electronic Engineering Fundamentals : Electrical Engineering -
Southwest Tennessee Community College
Memphis, TN05.2010
Skills
- Hardware and Software Installation
- Network Operating Systems
- Microsoft Word, PowerPoint, Excel
- Shipping and Receiving
- Verbal and Written Communication
- Problem-Solving and Detail Oriented
- Team leadership and management
- Troubleshooting and Diagnostics
- Technical Support
- Multitasking
- Customer Service
- Active Directory
- IT Support
Timeline
Team Leader
FEDEX
08.2019 - Current
Test Engineer L2
FLEX LTD
10.2015 - Current
Lead Technician
FLEX LTD
05.2013 - 10.2015
Manager
KMART, SEARS HOLDING
12.2008 - 10.2016
Associate of Applied Science - Computer Engineering Science
Southwest Tennessee Community College
Technical Certificate - Networking Industrial Computer Fundamentals : Computer Engineering Technology -
Southwest Tennessee Community College
Technical Certificate - Electrical/Electronic Engineering Fundamentals : Electrical Engineering -
Southwest Tennessee Community College
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