Francis Shope

• Led a high-volume retail store, increasing gross sales from $3M to $5M in three years.
• Achieved record-setting sales for four consecutive years (2020, 2021, 2023, 2024), with a focus on volume and customer satisfaction.
• Hired, trained, and mentored over 100 employees, promoting four store managers and eight assistant managers under my leadership.
• Analyzed weekly and monthly reports, providing actionable insights to improve sales, inventory management, and operational efficiency.
• Managed employee scheduling to ensure optimal coverage while maintaining labor cost control.
• Developed and executed strategies to boost in-store sales, customer retention, and team performance.
• Fostered a positive work environment focused on teamwork, customer service, and employee development.

• Supervised and coordinated multiple employees across several commercial property accounts during night operations.
• Maintained accurate records of inventory, supplies, and equipment to ensure seamless service delivery.
• Trained, coached, and developed new hires and existing team members, improving overall team performance and retention.
• Built and maintained strong relationships with clients, addressing concerns promptly and ensuring satisfaction with services provided.

• Oversaw all day-to-day office operations, ensuring efficient scheduling, internal communication, and customer service.
• Managed advertising and marketing efforts to attract new business and increase brand visibility.
• Handled inbound and outbound communication with existing customers, maintaining strong client relationships and resolving issues promptly.
• Scheduled appointments for new customers, coordinating availability with service teams and optimizing daily workflows.

• Manage and oversee 11 buildings on the property; collect and record rental payments
• Conduct building tours for potential tenants; personally handle customer complaints

• Led all aspects of business operations since inception, driving growth, profitability, and high-quality service delivery.
• Hired, trained, and managed a full team to ensure consistent performance and customer satisfaction.
• Developed and maintained strong customer relationships while consistently establishing new business accounts.
• Managed scheduling, advertising, and customer communications to support operational efficiency and brand visibility.
• Analyzed profit and loss statements to guide business decisions and drive financial success.
• Increased sales every quarter by implementing strategic initiatives and performance-based team culture.

Key Accomplishments:

• Played a key role in achieving $100K in sales and eliminated all first-year deficits ahead of schedule.
• Launched a successful employee rewards program recognizing team members for customer compliments and referrals.
• Created a positive, motivated team environment focused on excellence and continuous improvement.

• Performed high-volume door-to-door sales, using creative strategies to connect with potential customers and effectively pitch services/products.
• Consistently exceeded sales targets through persistence, adaptability, and customer-focused communication.
• Promoted to Team Leader within a short time frame due to outstanding performance and leadership potential.
• Managed and motivated a team of sales associates, providing training, coaching, and daily support to help them reach individual and team goals.