Francis Skroski
Fort Lauderdale,FL
Summary
In total, I have over 25 years of experience within the hospitality industry. Hospitality Specialist with a winning attitude and desire to deliver an exceptional dining experience. I enjoy being part of a strong team and am seeking the next career step with a top restaurant or hotel with an outstanding reputation and high level of service. Efficient and enthusiastic team player with strong interpersonal and coaching skills. Extensive experience including fine dining, high volume restaurants, upscale resorts, bed and breakfasts as well as upscale but casual establishments.
Overview
18
18
years of professional experience
Work History
Team Captain
The Urban Stillhouse
St Petersburg, FL
09.2021 - 03.2024
- Lead team for private events and parties
- Delegate tasks to team for setup, assign roles during event and direct reset of establishment upon conclusion of event
- Primary contact communicating with host of private party and with the Executive Chef
- Reading BEO, execute and input all pertinent information
- Collecting and processing payment
- Trainer for new FOH server hires
- Assign and inspect waitstaff's closing sidework
Restaurant Server
Steak 954 W Hotel
Fort Lauderdale, FL
04.2018 - 08.2021
- Expertly serve food and beverage items in a boutique steakhouse within the W Hotel.
- Training new employees the standard steps of service as well as providing detailed menu knowledge of food, cocktail and wine offerings.
- Increased sales of high margin menu items through effective upselling.
- Provide constructive criticism and feedback on new food and beverage items and communicate guests' comments to executive chef and leadership team.
Service Manager
Harvest Seasonal Grill & Wine Bar
Delray Beach, FL
11.2016 - 04.2018
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
- Recruited, hired and trained 50 new employees for Front of the House service positions. Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency. Scheduled and directed staff in daily work assignments to maximize productivity.
- Counseled and disciplined staff when necessary. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
- Exhibited thorough knowledge of food, beverages, supervisory duties, service techniques and guest interactions. Performed checkouts of servers and bartenders to ensure that all tickets were accounted for. Efficiently resolved problems or concerns to the satisfaction of all involved parties.
Restaurant Manager
Bistro Don Giovanni
Napa, CA
05.2016 - 11.2016
- Assist with reservations
- Booking large parties
- Staging restaurant for special events
- Expediting food and beverage orders
- Employee Schedules
- Resolving food and beverage service or quality issues
- San Francisco Chronicle's "Top Bay Area restaurants" since its inception.
- "A" rating by Michelin guide
Outlets Manager
Marriott Pompano Beach Resort and Spa
Pompano Beach, FL
08.2015 - 04.2016
- Manage various outlets including McCoy's Restaurant, The Lounge, Outdoor Patio and Pool Bar, Pool Deck and In Room Dining.
- Supported all duties of Food and Beverage Director for 3 months when position became open.
- Build weekly schedule for more than 50 employees and several supervisors.
- Purchasing of all liquor, beer and wine for restaurant, bar, pool deck and banquets functions.
- Edited time cards and "tips" for employees for biweekly payroll.
- Implemented new training program for various positions.
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
- Developed and maintained exceptional customer service standards. Scheduled and directed staff in daily work assignments to maximize productivity.
- Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
- Worked closely with the chef to determine menu plans for special events or occasions.
Server Trainer
Aulani, Disney Resort and Spa
Koolina, HI
07.2011 - 07.2015
- Part of a highly selective opening team for the AMA AMA restaurant
- Ability to take and expertly serve food and beverage orders in our signature restaurant.
- Responsible for training newly hired servers for AMA AMA making sure they have met all of the qualifications including menu knowledge and steps of service for all 3 meal periods.
- Routinely cleaned and inspected table settings, glassware, side stations, silverware, counters, floors, storage areas and service refrigerators.
- Provided constructive criticism and feedback on new food and beverage items and communicated guests' comments to Executive Chef and leadership teams.
- Participated in daily pre-shift meetings to discuss any pertinent information for the day and setting the restaurant up for success.
- Voted "Number One Family Resort in the United States"
Assistant Restaurant Manager/ Head Server
Wolfgang's Steakhouse
Honolulu, HI
01.2009 - 07.2011
- Supervise staff of up to 40 employees.
- Manage daily operations including opening and closing of restaurant.
- Run daily reports and conduct cash drops.
- Taking reservations, creating a floor plan, assigning and checking daily duties for wait staff.
- Bestow exceptional service by expertly taking food and beverage orders, recommending and serving wine to guests and providing information about our company and brand.
- Investigate and resolve food and beverage quality and service complaints, ensuring customer satisfaction and repeat business.
- Part of a team that lead us to become one of the most successful restaurants in Honolulu with continued growth.
- Able to perform duties and open or close restaurant when the General Manager is off property.
- Voted "One of the Best Happy Hours in Waikiki"
- Host to the Pro Bowl Trophy for multiple years and various NFL affiliated event
Assistant Manager
Spada Bar and Restaurant
Honolulu, Hawaii
04.2008 - 01.2009
- Running daily reports for Bar and Restaurant.
- Creating weekly schedules for staff and assign seating for restaurant.
- Manage and resolve food and beverage and service complaints.
- Take on full responsibility of establishment when General Manager is off the premises.
- Monitor labor, train employees, assign duties for staff members and supervise the completion of these duties.
- Ensure guest satisfaction throughout entire dining room in addition to recommending and serving wine to guests.
- Expertly serve food and beverage orders.
Restaurant and Bar Manager
The Mansion Inn
New Hope, Pennsylvania
11.2005 - 03.2008
- Recruit, supervise, schedule and motivate staff of up to 25 employees.
- Purchasing of all liquor and wine.
- Expertly take food and beverage orders
- Booking private parties and organizing special events.
- Take room reservations as well as dining reservations.
- Monitored the development of new award winning menus, wine lists, service delivery and standards.
- Attending "AAA" awards ceremony as a recipient of "AAA 4 Diamond Award for our restaurant and lodging.
- Property received "Best Desserts" and "Most Romantic Dinner" by local publications.
Education
Bachelor of Science - Travel Industry Management
University of Hawaii
Associate's - Business Management
Cumberland County College
Skills
- ALOHA, MICROS, MATRA FOCUS and OpenTable
- Cultural Interaction
- TIPS certified
- Staff development talent
- Detail oriented
- Self-control under pressure
- Supervisory skills
- Employee recruitment expertise
- Stable work history
- Operations management
- Adaptable
Accomplishments
Received "Rising Star Award" at the Marriott Pompano Beach Resort and Spa. Instrumental in launching a new training program at the Pompano Beach Marriott, which impacted the highest Guest Satisfaction Scores in the 4th quarter 2015. Managed all food and beverage operations when the Food and Beverage Director's position became vacant. Part of a highly selective opening team for 2 very successful restaurants and selected as one of 4 trainers for the food and beverage department at Disney's Aulani Resort and Spa.
Timeline
Team Captain
The Urban Stillhouse
09.2021 - 03.2024
Restaurant Server
Steak 954 W Hotel
04.2018 - 08.2021
Service Manager
Harvest Seasonal Grill & Wine Bar
11.2016 - 04.2018
Restaurant Manager
Bistro Don Giovanni
05.2016 - 11.2016
Outlets Manager
Marriott Pompano Beach Resort and Spa
08.2015 - 04.2016
Server Trainer
Aulani, Disney Resort and Spa
07.2011 - 07.2015
Assistant Restaurant Manager/ Head Server
Wolfgang's Steakhouse
01.2009 - 07.2011
Assistant Manager
Spada Bar and Restaurant
04.2008 - 01.2009
Restaurant and Bar Manager
The Mansion Inn
11.2005 - 03.2008
Bachelor of Science - Travel Industry Management
University of Hawaii
Associate's - Business Management
Cumberland County College
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