Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Francis Stumpo

Lewes,DE

Summary

Knowledgeable Manager with over 21 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

22
22
years of professional experience

Work History

General Manager

Hickman's Liquors
Ocean View, DE
08.2016 - Current
  • Implemented successful business strategies to increase revenue and target new markets.
  • Formed and sustained strategic relationships with clients.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Administered employee discipline through verbal and written warnings.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Guided management and supervisory staff to promote smooth operations.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Recognized by management for providing exceptional customer service.

Warehouse Manager

Atlantic Liquors
Rehoboth Beach, DE
06.2002 - 07.2016
  • Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
  • Ensured that all orders were accurately fulfilled in a timely manner.
  • Utilized inventory management software to track stock levels and maintain accurate records.
  • Monitored staff performance, identified areas for improvement, and provided training as needed.
  • Created reports on key metrics such as shipping accuracy rates, turnaround times, inventory levels.
  • Organized regular cycle counts of physical inventory to ensure accuracy of system data.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Established and maintained good relations with customers, vendors and transport companies.
  • Generated warehouse shipping documents, packing lists and invoices.
  • Operated forklifts to fill or empty overhead spaces.
  • Processed requests and supply orders and pulled materials to successfully prepare orders.
  • Supervised activities of workers engaged in receiving, storing and shipping products or materials.
  • Prepared inventory for shipment by attaching tags and labels.
  • Handled departmental scheduling to maintain proper staffing for shifts.
  • Identified opportunities to reduce cost and improve productivity.

Education

Liberal Arts And Sciences

West Chester University of Pennsylvania
West Chester, PA

Skills

  • Schedule Management
  • Staff Supervision
  • Program Administration
  • Process Automation
  • Loss Prevention
  • Quality Management
  • Expense Control
  • Distribution Management
  • Workflow Planning
  • Purchasing and Planning
  • Deadline-Oriented
  • Team Player
  • Inventory Control
  • Budget Analysis
  • Training and Coaching
  • Relationship Building
  • Profit and Loss Accountability
  • Cost Analysis and Savings
  • Economic Analysis
  • Budget Allocation
  • Customer Relations

Timeline

General Manager

Hickman's Liquors
08.2016 - Current

Warehouse Manager

Atlantic Liquors
06.2002 - 07.2016

Liberal Arts And Sciences

West Chester University of Pennsylvania

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Francis Stumpo