FRANCIS TETTEY
Manhattan,NY
Summary
Results-oriented professional with a strong background in operations management and project execution. Adept at improving processes to drive productivity and team performance while delivering exceptional technical support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technical Assistant
LEGAL AID COMMISSION
ACCRA, ACCRA
12.2023 - 08.2025
- Delivered technical support by troubleshooting hardware and software issues.
- Assisted with installation of printers, scanners, and other peripherals.
- Diagnosed computer problems through diagnostic tests and troubleshooting techniques.
- Executed small projects to enhance operational efficiency.
- Monitored server performance to ensure optimal application functionality.
- Supported network administration with setup and maintenance tasks.
- Maintained technical equipment through regular checks and updates.
Operations Manager
TECHSTUFF GH
ACCRA , GHANA
06.2019 - 08.2021
- Oversaw daily operations to ensure compliance with company policies.
- Implemented process improvements that increased operational efficiency and productivity.
- Monitored inventory levels and coordinated timely restocking with suppliers.
- Facilitated interdepartmental communication to resolve issues and streamline operations.
- Analyzed operational data, identifying trends to recommend effective solutions.
- Supervised employee workflows to maximize productivity while maintaining quality standards.
- Resolved customer complaints promptly, ensuring optimal satisfaction levels.
- Directed operations staff through guidance, training, and support to achieve company objectives.
Production Manager
HOUSE OF CANE
ACCRA , GHANA
01.2018 - 03.2019
- Optimized workflow efficiency by managing daily production schedules.
- Ensured compliance with safety standards through team coordination.
- Maintained product consistency by overseeing quality control processes.
- Implemented inventory management systems for effective raw materials tracking.
- Monitored production output and addressed discrepancies in a timely manner.
- Conducted regular meetings to discuss progress and resolve team concerns.
- Trained staff on equipment operation, safety protocols, and job functions.
- Provided guidance and support to production team during daily operations.
Education
Bachelor of Science - Computer Engineering
GHANA COMMUNICATIONS TECHNOLOGY UNIVERSITY
ACCRA GHANA Skills
- Network troubleshooting
- Technical support
- Project management
- Hardware installation
- Software diagnostics
- Server maintenance
Affiliations
- I possess a natural gift of creativity, with great enthusiasm in visual art and architecture, specifically Interior design.
- fashion oriented
Accomplishments
- Sanitations Prefect ( SEVEN GREAT PRINCES ACADEMY 2011 )
- Gentleman of the Year (SEVEN GREAT PRINCES ACADEMY 2010)
Certification
- Bsc Computer Engineering
- Certificate in ICT
- High School Diploma
Languages
English
Full Professional
References
References available upon request.
Timeline
Technical Assistant
LEGAL AID COMMISSION
12.2023 - 08.2025
Operations Manager
TECHSTUFF GH
06.2019 - 08.2021
Production Manager
HOUSE OF CANE
01.2018 - 03.2019
Bachelor of Science - Computer Engineering
GHANA COMMUNICATIONS TECHNOLOGY UNIVERSITY
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