Francis Toms
Pompano Beach,FL
Summary
I started in the automotive glass and heavy equipment business in 1980 as an apprentice after school and then full time for 30 years as a technician and a manager. My responsibility's were dealing directly with customers and insurance company's as well as payroll and taxes, dispatch of job assignments and quality control issues. I owned my own auto glass company for 10 years before coming to Waste Management, March 2011. I started in Residential trash collection and then Recycle collections. I then went to Rolloff service and currently there . I believe in teamwork and teaching and training to get the best results to service our customers. I would appreciate an opportunity to use all my skills in a management position with Waste Management.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Professional Driver
Waste Management - Pompano Beach, FL
Waste Management, Pompano Beach, Florida
03.2011 - Current
- Improved customer satisfaction by providing timely and efficient transportation services.
- Collaborated closely with dispatchers to confirm pick-up locations, drop-off points, and estimated arrival times accurately communicated to passengers.
- Kept completely clean driving record with no reportable incidents.
- Contributed to company''s safety record with consistent adherence to traffic laws and regulations.
- Reduced vehicle downtime by performing regular maintenance checks, identifying issues early on, and resolving them proactively.
- Picked up loads and secured properly to maintain safety and avoid damaging products.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Enhanced route planning efficiency for optimized travel time and fuel consumption.
- Operated [Type of Vehicle] while following all safety protocols and procedures.
- Enhanced overall road safety by participating in ongoing defensive driver education courses.
- Maintained [Type] endorsement without lapse.
- Assisted in training new drivers on company policies, procedures, and best practices for safe driving techniques.
- Completed routes efficiently and according to compliance rules.
- Established positive relationships with clients, fostering repeat business opportunities for the company.
- Maximized fuel economy through careful monitoring of speed limits and employing conservative acceleration techniques.
- Served as an ambassador for the organization by displaying professionalism at all times while representing the company brand in public settings.
- Implemented thorough pre-trip inspections to identify potential mechanical issues before beginning daily routes.
- Followed all relevant traffic laws and safety regulations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Drove safely in various weather and road conditions to avoid accidents.
- Minimized liability by consistently following road rules when driving.
Owner Operator of FRANKS AUTOGLASS INC
FRANKS AUTOGLASS INC
Pompano Beach, FL
04.2000 - 09.2010
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Trained and motivated employees to perform daily business functions.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
High School Diploma -
Copiague, High School
Copiague, NY06.1982
Skills
- City and non-city driving
- Route Planning
- Verbal and written communication
- Punctuality
- Safe Driving Record
- Basic vehicle repairs
- Accident Prevention
- Traffic laws knowledge
- Defensive Driving
- Regulatory Compliance
- Fuel Efficiency
- Transportation Regulations
- Reporting skills
- Vehicle Maintenance
- Problem-Solving
- Punctual and Reliable
- Safety Management
- DOT Compliance
- Valid Driver's License
- CDL License
- Safe Driving Practices
- Clean Driving Record
- Customer Service
- Vehicle inspections
- Commercial driving
- Loading and unloading
- Time Management
- Inclement weather driving
- Traffic Law Observation
- Confidentiality understanding
- Equipment Operation
- Route Management
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
- Reliability
- Excellent Communication
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Self Motivation
- Analytical Thinking
- Professionalism
- Interpersonal Communication
- Time management abilities
- Continuous Improvement
- Adaptability
- Professional Demeanor
- Problem-solving aptitude
- Analytical Skills
Certification
- Commercial Driver's License (CDL) - Department of Motor Vehicles (DMV).
Timeline
Professional Driver
Waste Management - Pompano Beach, FL
03.2011 - Current
Owner Operator of FRANKS AUTOGLASS INC
FRANKS AUTOGLASS INC
04.2000 - 09.2010
High School Diploma -
Copiague, High School