Accomplished Team Leader at Gavin De Becker & Associates, adept in fostering teamwork and collaboration while driving quality improvement. Skilled in problem-solving and attention to detail, I've empowered teams to exceed performance goals through effective coaching and mentoring. Demonstrated reliability and excellent communication, enhancing operational efficiency and client satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Leader
Gavin De Becker & Associates
05.2019 - Current
Provided protective services and logistical support for at-risk public figures.
Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Established open and professional relationships with team members, executives, executive assistants and other persons-of-contact to achieve quick resolutions for various issues.
Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Generated reports detailing findings and recommendations.
Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
Laborer/Customer Service Representative
Image Mill
12.2018 - 05.2019
Produced and installed graphics for small businesses and corporations.
Experienced in various graphic materials, tools, production and installations methods.
Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
Bolstered team morale with a positive attitude and willingness to help others when needed.
Loaded, unloaded, and moved material to and from storage and production areas.
Improved worksite efficiency by maintaining clean and organized work areas.
Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
Upheld company reputation for quality workmanship through dedication to best practices within the laborer role.
Graphics Installer
Wrapjax
07.2018 - 12.2018
Improved project efficiency by maintaining an organized workspace and inventory of materials needed for each installation.
Streamlined installation processes through meticulous planning, organization, and time management skills.
Completed successful vinyl wrap installations for vehicles, increasing brand visibility for clients' businesses.
Enhanced visual appeal by designing and installing high-quality graphics for various clients.
Delivered exceptional results by staying up-to-date on industry trends, materials, and best practices for graphics installation.
Continuously upgraded technical skills with ongoing professional development courses in graphic design software and installation techniques.
Troubleshot complex graphic installation challenges effectively while maintaining high-quality standards throughout the process.
Cultivated a positive work environment through open communication, teamwork, and collaboration among colleagues.
Laborer/Customer Service Representative
Sign Pros Incorporated
11.2017 - 07.2018
Installed graphics on windows and vehicles, and built monument signs for business and communities
Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
Promoted a positive work environment by demonstrating strong teamwork and communication skills.
Maintained high-quality workmanship through attention to detail and adherence to industry standards.
Mixed and poured concrete for variety of projects.
Used variety of hand and power tools to complete tasks.
Loaded and unloaded materials onto trucks and trailers.
Loaded and unloaded materials and equipment onto and off construction sites.
Landscaping Crew Leader
Advanced Landscape Management
03.2016 - 11.2017
Managed inventory and maintenance of materials and equipment efficiently to ensure availability when required.
Implemented quality control measures to consistently deliver outstanding finished landscapes.
Ensured safety standards were met by conducting regular site inspections, addressing potential hazards, and providing ongoing training to crew members.
Developed strong relationships with clients through clear communication, understanding their needs, and delivering high-quality results within budget constraints.
Enhanced curb appeal for residential properties by designing and implementing landscaping projects.
Streamlined crew operations by creating efficient daily work schedules and assigning tasks based on individual strengths.
Education
Bachelor of Science - Mathematics Education
Western Governors University
Salt Lake City, UT
Associate of Arts - Environmental Studies
Shoreline Community College
Seattle, WA
06.2017
Skills
Teamwork and Collaboration
Problem-Solving
Attention to Detail
Team motivation
Coaching and Mentoring
Quality Improvement
Excellent Communication
Reliability
Certification
Essential Protection Skills Academy - GDBA - May 2019
Advanced Protection Skills Academy - GDBA - Oct 2019
Protection Excellence Academy - GDBA - May 2020
Certificate of Completion - Vehicle Dynamic Institute - Aug 2020
Professional Leadership Academy - November 2020
Special Field Services Academy - Feb 2021
Licensed Armed Private Security Guard in WA and CA - May 2019
Director of Field Operations, Protective Security Division at Gavin de Becker & AssociatesDirector of Field Operations, Protective Security Division at Gavin de Becker & Associates