FRANCIS VASQUEZ

● Support asylum seekers in completing asylum applications, working with each applicant one-on-one filling out applications, answering questions and guiding them through the process.

● Comply with NYC program guidance and reporting requirements.

● Worked directly with supervising attorneys through TPS and Employment Authorization Document as mandated by U.S. Immigration and Custom.

● Worked with different interpreters and immigration attorneys in reviewing and submitting applications.

● Interpreted legal documents from Spanish to English for asylum, TPS and Employment Authorization Document applicants.

● Demonstrate strong organizational skills, managing multiple priorities and deadlines effectively while ensuring timely communication with stakeholders.

● Exhibit exceptional written and oral communication skills, including communicating complex information clearly and effectively to various audiences.

● Providing information and referral services and serving as a liaison for clients with various agencies, schools, health care providers, mental health providers, and employment training providers.

● Utilize empathy, active listening, and cultural competence to build rapport with clients and develop individualized service plans that address their unique needs and goals.

● Help clients obtain permanent housing and assist them in becoming self-sufficient. Providing services and referrals for clients including initial assessments; counseling; service planning; receipt of entitlements; and medical, educational, substance abuse, employment, childcare, and mental health services for a shelter with a full capacity of 155 families

● Maintained up-to-date knowledge of program resources available on- and off-site and referred clients to appropriate services as needed.

● Facilitated exit summaries and follow-up services to ensure clients could maintain progress toward their goals and transition successfully to post-program support.

● Maintained accurate and up-to-date documentation of all client interactions, ensuring confidentiality and adherence to ethical and professional standards of practice.

● Participated in team meetings, case conferences, and other collaborative activities to facilitate coordinated care and ensure adherence to agency policies and procedures.

● Attended training and professional development opportunities to maintain up-to-date knowledge of best practices in case management and related fields.

● Demonstrated excellent communication skills in providing comprehensive support and guidance to clients from different backgrounds and with varying needs.

● Maintained strong relationships with agency partners to facilitate seamless service delivery and improve client experience.

• Utilized critical thinking and problem-solving skills to resolve issues and address client concerns promptly and effectively.

● Supported the developing and implementation of new programs and initiatives aimed at improving client outcomes and enhancing agency impact.

● Demonstrated proficiency in using technology and software applications to manage client information and streamline administrative processes.