Francis Villanueva
Brooklyn
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Focused on successful building and leadership. Analytical problem Solver with high level of adaptability skills. Relationships oriented and driven.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager
Room 4996
03.2020 - Current
- Devised processes to boost long-term business success and increase profit levels.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
Security Officer
Nyu Langone
05.2021 - 10.2021
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service
Security Guard
Gonzalez Y Gonzalez
04.2018 - 01.2020
- Increased holiday sales 2x .
- Communicational bridge between employer , employees , customers , neighbors and contractors.
- Listened to clients and introduced solutions to satisfy business and personal needs
- Worked to build relationships with customers and built potential for additional sales
- Expanded brand and marketing strategies by planning strategic events
- Oversaw team of security officers, managed scheduling and performance evaluations and training.
Sales
Zumiez
06.2015 - 12.2015
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Providing great customer service.
- Increased sales by 7%.
- Maintained records related to sales, returns and inventory availability
Education
High School Diploma -
High School of Enterprise Business & Technology
Brooklyn, NY06.2014
Skills
- Budgeting and forecasting
- Risk analysis and management
- Team Leadership
- Relationship Development
- Staff Management
- Business planning
- Contract Negotiation
Certification
- Licensed Real Estate Agent
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Security Officer
Nyu Langone
05.2021 - 10.2021
Operations Manager
Room 4996
03.2020 - Current
Security Guard
Gonzalez Y Gonzalez
04.2018 - 01.2020
Sales
Zumiez
06.2015 - 12.2015
- Licensed Real Estate Agent
High School Diploma -
High School of Enterprise Business & Technology
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