Francis Whitehead

• Strengthened communication between parents, teachers, and administrators by organizing regular meetings to discuss student progress and concerns.
• Created safe spaces for open dialogue among students, fostering a sense of belonging for all individuals within the school community.
• Promoted positive school culture by addressing individual student needs and collaborating with faculty members.
• Enhanced student support by developing and implementing comprehensive advocacy programs.
• Served as a liaison between families and school staff, facilitating open communication about student progress, expectations, and concerns.
• Collaborated with teachers to implement accommodations for students with special needs, ensuring equal access to educational opportunities.
• Reduced disciplinary incidents through implementation of restorative justice practices and conflict resolution strategies in collaboration with school staff.
• Developed strong relationships with local organizations to expand available resources for student support services, including tutoring, mentorship programs, and mental health counseling.
• Coordinated with school counselors and administrators to identify at-risk students and develop tailored strategies for academic success.
• Participated in ongoing professional development opportunities to stay current on best practices in education advocacy and better serve the needs of all students under my care.
• Improved student retention rates by providing one-on-one guidance and assistance in navigating academic challenges.
• Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
• Delivered friendly service and offered expert support in every interaction.
• Helped students develop organizational, time management and study skills.
• Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
• Collaborated with parents, school faculty and social workers to address problems and grow student success.
• Collaborated with parents and teachers to help students reach potential.

• Implemented crisis intervention strategies when necessary to maintain a safe environment for students during high-stress situations.
• Provided one-on-one support to students struggling with behavioral issues during the school day.
• Enhanced student progress by implementing individualized behavior intervention plans.
• Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
• Assisted in data collection and analysis, contributing to the ongoing evaluation of student progress.
• Developed and implemented reinforcement systems to encourage positive behaviors.
• Maintained detailed records of student behaviors and interventions, ensuring accurate tracking of progress over time.
• Worked as part of collaborative team to address changing needs of students
• Developed strong rapport with students and their families, fostering trust and open communication throughout the school year.
• Monitored student progress to provide continued guidance and consistent feedback to families.
• Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
• Facilitated social skills development in group settings, fostering improved peer interactions.
• Delivered compassionate student support, focusing on safety, comfort and emotional support.
• Trained students to apply appropriate social skills and behavior modification techniques.

Working as part of the security team for the Board of Education. I was assigned to the High School. My duties consisted of maintaining a safe and secure environment for the students and staff of the High School. Responding to all emergencies and enforcing the rules and regulations of the Board of Education.

• Checked and verified photo identification prior to granting facility access.
• Reported suspicious activities and persons to law enforcement.
• Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
• Improved overall security by conducting regular patrols and monitoring surveillance systems.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Screened individuals and prevented passage of prohibited articles into restricted areas.
• Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
• Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
• Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
• Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Examined doors, windows and gates to verify security.
• Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
• Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.

To deliver new Kenworth vehicles to customers throughout New England, down the east cost and into the mid-west area. When delivering a new vehicle to a customer I would walk them through the ergonomics and how everything works and answer any questions. I worked closely with the sales team and the shop to coordinate these delivers.

• Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
• Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
• Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
• Communicated with customers to provide delivery updates and confirm delivery locations.
• Provided exceptional customer service, addressing concerns and resolving issues promptly.
• Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.

• Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
• Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
• Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
• Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
• Transported passengers safely along prescribed routes according to tight schedules.
• Obeyed federal, [State] and local traffic laws and regulations to enable safe transportation outcomes for participants.
• Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
• Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
• Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
• Participated in ongoing training programs to maintain up-to-date knowledge of industry best practices and safety regulations.
• Supported special needs students by accommodating individual requirements and ensuring their comfort throughout the journey.
• Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.

• Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
• Certified as an instructor in Management of Aggressive Behavior, I trained officers in the use of force.
• Searched cells of inmates to identify and confiscate contraband and other prohibited items.
• Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
• Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
• Gang Officer working in the departments gang unit. Involved in collecting gang intelligence and monitoring gang activity.
• Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
• Weapons Officer for the departments High Security Transportation unit.
• Completing and obtaining a Class B commercial drivers license with the following endorsements, air bake, passenger, livery.
• Escorted inmates to and from cells, court, hospitals, and medical appointments. Worked with local, state and Federal Law Enforcement agencies within the community.
• Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
• Monitored surveillance equipment to detect and prevent unauthorized activities.
• Maintained detailed records of inmate behavior and activity, contributing to facility security.
• Coordinated with law enforcement agencies to ensure smooth transfer of inmates.
• Assisted in crisis negotiations, preventing escalations and ensuring safety of inmates and staff.
• Enforced rules and regulations to maintain order among inmates.
• Responded to emergency situations and de-escalated hostile confrontations.
• Documented inmate behavior and activities in logbooks.
• Received and inspected mail, property, and funds from visitors on behalf of designated inmates.
• Coordinated with other law enforcement personnel to exchange information.
• In 2008 I received the Distinguished Public Service award from the governor of Connecticut. This award was for going above and beyond in my duties as Correctional Officer. Also for my involvement in working with the community.
• I retired from duty in March of 2015.