Summary
Overview
Work History
Education
Skills
Timeline
Generic

Francis Zgleszewski

Ocean Springs,MS

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

15
15
years of professional experience

Work History

Circle K Store Manager

Circle K
Biloxi, Ms.
10/31/12 - 04.2023
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Updated and maintained store signage and displays.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.

Resident Advocate

Department of Mental Health
Gulfport, MS
10.2009 - 02.2013
  • Trained and mentored associates to teach daily tasks and procedures.
  • Provided mental health support services to members and families.
  • Encouraged clients to express feelings and discuss happenings in life to help client develop insight into themselves and relationships.
  • Promoted independence by assisting and supervising clients while completing daily living activities.
  • Assisted clients with conflict resolution strategies and anger management techniques.
  • Created client treatment plans based on assessments and goals.

District Manager

Clark Oil
Biloxi, MS
04.2023 - Current
  • Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
  • Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
  • Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
  • Ensured that all stores met their monthly targets by providing guidance and support as needed.

Education

Associate of Applied Science - Physical Therapy Assistance

U.S. Navy
Bethesda, MD
05.1991

Skills

  • Customer Service
  • Store Merchandising
  • Store Operations Oversight
  • Inventory Management
  • Documentation and Reporting
  • Pricing Strategies
  • Store Opening and Closing
  • Policies and Procedures
  • Recruiting and Hiring
  • Multitasking and Organization
  • Cash Management
  • Verbal and Written Communication
  • Payroll Management
  • Sales Strategies
  • Staff Supervision
  • Team Building and Leadership
  • Shift Scheduling
  • Employee Supervision and Motivation
  • Process Improvements
  • Problem Anticipation and Resolution
  • Training Management
  • Management Team Building
  • Employee Motivation
  • Goal Setting
  • Decision Making
  • Focus and Follow-Through
  • Policy Development and Enforcement

Timeline

District Manager

Clark Oil
04.2023 - Current

Resident Advocate

Department of Mental Health
10.2009 - 02.2013

Circle K Store Manager

Circle K
10/31/12 - 04.2023

Associate of Applied Science - Physical Therapy Assistance

U.S. Navy

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Francis Zgleszewski