Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Francisca Aguirre

Gaithersburg,Maryland

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

24
24
years of professional experience

Work History

Associate Specialist for FINRA Support Center

FINRA
02.2000 - Current
  • Acting as a liason and overseer of FINRA Shop for over 10 years
  • Responding to inquiries, reviewing requests for member firms and other customers to confirm accuracy, completeness and compliance
  • Delivered energetic responses to customers by telephone, going above and beyond to serve needs.
  • Open CRM cases quickly, and accurately taking concerns from incoming calls.
  • Developed strong rapport with customers and created positive impression of business.
  • Use critical problem solving skills to create cases, provide solutions and/or reroute calls to accurate departments for further review
  • Working closely in collaboration with TCE, Research, Entitlement, Doc Services and other departments
  • Providing assistance on purchasing Testing Exams

Education

High School Diploma -

Gaithersburg High School
Gaithersburg, MD
06.1988

Skills

  • Customer Service
  • Payment Processing
  • Policy and Procedure Adherence
  • Bilingual
  • Order Processing
  • Positive Customer Engagement
  • Listening Skills
  • Order Management
  • Reliable and Responsible
  • Money Handling
  • Customer Assistance
  • Friendly and Helpful
  • Time Management

Languages

Spanish
Native or Bilingual

Timeline

Associate Specialist for FINRA Support Center

FINRA
02.2000 - Current

High School Diploma -

Gaithersburg High School
Francisca Aguirre