Francisca Aguirre
Gaithersburg,Maryland
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Associate Specialist for FINRA Support Center
FINRA
Rockville, MD
02.2000 - Current
- Acting as a liason and overseer of FINRA Shop for over 10 years
- Responding to inquiries, reviewing requests for member firms and other customers to confirm accuracy, completeness and compliance
- Delivered energetic responses to customers by telephone, going above and beyond to serve needs.
- Open CRM cases quickly, and accurately taking concerns from incoming calls.
- Developed strong rapport with customers and created positive impression of business.
- Use critical problem solving skills to create cases, provide solutions and/or reroute calls to accurate departments for further review
- Working closely in collaboration with TCE, Research, Entitlement, Doc Services and other departments
- Providing assistance on purchasing Testing Exams
Education
High School Diploma -
Gaithersburg High School
Gaithersburg, MD06.1988
Skills
- Customer Service
- Payment Processing
- Policy and Procedure Adherence
- Bilingual
- Order Processing
- Positive Customer Engagement
- Listening Skills
- Order Management
- Reliable and Responsible
- Money Handling
- Customer Assistance
- Friendly and Helpful
- Time Management
Languages
Spanish
Native or Bilingual
Timeline
Associate Specialist for FINRA Support Center
FINRA
02.2000 - Current
High School Diploma -
Gaithersburg High School