Francisca Andrews
Lake Worth,FL
Summary
Experienced with tenant relations, property maintenance, and lease administration. Utilizes strong organizational skills and attention to detail to manage daily operations efficiently. Track record of effective communication and conflict resolution in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Assistant Property Manager
RealManage
02.2025 - Current
- Assisted in managing tenant communications and service requests, ensuring prompt resolution of issues.
- Supported property inspections and maintenance coordination to enhance tenant satisfaction and property condition.
- Maintained accurate records of lease agreements, rent payments, and maintenance requests for efficient property management.
- Collaborated with team members to implement marketing strategies for vacant units, improving occupancy rates.
- Followed up on delinquent tenants and coordinated collection procedures.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Attended staff meetings and took extensive notes to share with property manager.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Escalated major issues to property manager for immediate remediation.
Assistant Property Manager
Davenport Professional Property Management
02.2024 - 01.2025
- Assisted in preparing monthly financial reports, contributing to budget tracking and expense management efforts.
- Engaged in resident outreach programs to foster community relations and improve tenant retention initiatives.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Utilized property management software for scheduling maintenance tasks and tracking work orders effectively.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Kept accurate records of all resident and tenant correspondence.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Posted policies and rules in common areas for tenant review.
- Enhanced tenant satisfaction by efficiently resolving maintenance issues and inquiries in timely manner.
- Provided comprehensive orientation for new tenants, outlining community rules and available amenities.
- Optimized website and online listings with engaging content, increasing visibility and attracting potential tenants.
- Oversaw emergency response procedures, ensuring tenant safety and minimizing property damage during incidents.
- Improved property appearance and safety with regular inspections and coordinated maintenance efforts.
- Communicated effectively with owners, residents, and on-site associates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Responded to Common Area Maintenance (CAM) inquiries.
Assistant Property Manager
Campbell Property Management
08.2022 - 02.2024
- Learned local housing regulations to ensure compliance during leasing processes and property operations.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
- Negotiated contracts with vendors, securing quality services at cost-effective prices for property maintenance.
- Assisted in preparation of financial reports, providing insights into property performance and revenue trends.
- Coordinated with property management team to develop budget forecasts, aligning with financial goals and property needs.
- Increased lease renewals, carefully addressing tenant concerns and negotiating terms beneficial to both parties.
- Maintained accurate and up-to-date tenant and property records, enhancing operational efficiency.
- Facilitated tenant move-ins and move-outs, ensuring smooth transition and maintaining property occupancy targets.
- Enhanced operational workflows by introducing digital tools for maintenance requests and rent payments.
- Kept properties in compliance with local, state, and federal regulations.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Maintained accurate records of lease agreements, rent payments, and maintenance requests for efficient property management.
- Followed up on delinquent tenants and coordinated collection procedures.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Attended staff meetings and took extensive notes to share with property manager.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Escalated major issues to property manager for immediate remediation.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Box Office Manager
Campbell Property Management
08.2019 - 03.2022
- Managed ticket sales operations and ensured efficient customer service.
- Oversaw daily cash handling processes to maintain financial accuracy.
- Trained and supervised box office staff to enhance team performance.
- Implemented new ticketing software, improving user experience and operational efficiency.
- Coordinated event scheduling, ensuring optimal resource allocation for shows.
- Developed promotional strategies to increase ticket sales and audience engagement.
- Analyzed sales data to identify trends and inform pricing strategies.
- Improved box office efficiency by streamlining ticketing processes and implementing user-friendly software.
- Managed daily operations for smooth box office functioning, ensuring excellent customer service.
- Increased overall sales with targeted marketing strategies and promotional campaigns.
- Utilized Software and Software to generate performance reports, accurately documenting projected sales and attendance.
- Addressed customer concerns promptly, resulting in high satisfaction ratings from patrons attending events.
- Collaborated with event organizers to ensure successful coordination of ticket sales and venue logistics.
- Established strong relationships with key stakeholders including promoters, vendors, and venue partners to enhance collaboration efforts.
Education
Certificate - Personal Training
National Federation of Professional Training
Palm Beach, FLCertificate -
Gold Coast Real Estate
Palm Beach, FLHigh School Diploma -
Mavericks High School
Certificate -
Notary Association of America
Skills
- Administrative support
- Strong communication skills
- Telephone and email etiquette
- Property tours and inspections
- Fair housing regulations
- Tenant issue resolution
- Tenant relations
- Relationship building and rapport
- Leasing and sales
- Unit inspection
- Staff management
- Property management
- Payment collection
- Property inspections
- Payment management
- Housing regulations
- Policy enforcement
- Application process proficiency
- Appointment scheduling
- Records management
- Property inspection
- Business processes and procedures
- Emergency response planning
- Property management expertise
- Occupancy management
- Property maintenance
- Activity planning
- Issue escalation
- Database management
- Cash management
- Marketing and advertising
- Training and mentoring
- Digital marketing
- Business development
- Technical aptitude
- Record keeping
- Real estate
- Tenant conflict resolution
- Legal notice preparation
References
▪ Laurel Kadour, Coral Lakes Association, General Manager,
(561)213-5133, laurel@corallakes.com
▪ Barbara Souto, Smith Farm Master Association, Office Assistant,
(561)852-3837, Soutorc@gmail.com
▪ Doreen Levy, Grand Isles Master Association, President, (561) 214-0744,
Doreengrandisles@gmail.com
▪ Megan Winterfeldt, Old Palm Foundation, Inc., Property Manager,
(561)472-5106 ext. 104 Megan@oldpalhoa.com
Timeline
Assistant Property Manager
RealManage
02.2025 - Current
Assistant Property Manager
Davenport Professional Property Management
02.2024 - 01.2025
Assistant Property Manager
Campbell Property Management
08.2022 - 02.2024
Box Office Manager
Campbell Property Management
08.2019 - 03.2022
Certificate - Personal Training
National Federation of Professional Training
Certificate -
Gold Coast Real Estate
High School Diploma -
Mavericks High School
Certificate -
Notary Association of America