Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Francisca Bernstein

Francisca Bernstein

San Jose,CA

Summary

Operations professional with substantial experience in optimizing processes and driving operational efficiency. Expertise in project management, process improvement, and logistics coordination. Strong focus on team collaboration and achieving measurable results. Known for adaptability and reliability in dynamic environments.

Overview

14
14
years of professional experience
4
4
years of post-secondary education

Work History

Career Transition to Focus on Family Care

IHSS
03.2022 - 06.2025

Project Coordinator

Black Diamond Pavers
01.2022 - 12.2022
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
  • Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
  • Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.

Operations Specialist

Rahi Systems
11.2019 - 09.2021


  • Assist the Program Manager in planning and coordinating the design and manufacturing of the Chromebox for Meeting (CFMs) and Audio & Visual Rack (AV Rack).Improved operational efficiency by streamlining processes and implementing new systems.
  • Manage the return of excess materials and maintain inventory liability levels at a minimum.
  • Maintain an updated client, customer, contractor, and supplier management system.
  • Improve profit margins by streamlining business processes and negotiating costs with Contract Manufacturers.
  • Proactively identify and communicate potential delays and work with manufacturing on a recovery plan.
  • Collaborated across departments to identify opportunities for process improvements and increased efficiency.

Sales Operations Representative

FormFactor
08.2014 - 09.2018


  • Assist Account Managers by providing pricing and product availability for new and repeat probe cards orders.
  • Manage and maintain data integrity in Salesforce.com.
  • Create and approve quotes, opportunities, design change requests (DCRs), book to cash orders (BTC).
  • Load demand into Oracle and schedule commit ship dates.
  • Review/analyze data in Agile and Oracle.
  • Review/Synchronize Oracle backlog with Salesforce.com to ensure demand accuracy.
  • Prepare international shipping documents following customer requirements while maintaining compliance with shipping regulations and company standards.
  • Enforced safety, security, quality and performance procedures, rules and requirements.
  • Lead weekly meetings with Sales Managers to bring the earliest closure to items shipped on acceptance terms.
  • Delivered product exceeding 20M in Q2-2018 with 96% on-time delivery (OTD).


Customer Service Representative

FormFactor Inc.
06.2011 - 08.2014


  • Key contact for all repair and returned probe cards.
  • Communicate with the customer regarding repair order status and lead time.
  • Calculate repair costs and generate repair quotes.
  • Escalate potential delays and work with manufacturing on a recovery plan.
  • Book and schedule repair sales orders in Oracle.
  • Expedite repairs through the factory to meet the commitment to customers.
  • Document and implement new Reuse/Recycle Program procedure.

Education

Certificate - Medical Assisting

Bryman College
CA
10-2001

High School Diploma -

Pioneer High School
San Jose, CA
09.1987 - 06.1991

Skills

  • Prioritization and scheduling
  • Expense tracking and oversight
  • Process optimization
  • Operational effectiveness
  • Supply chain procurement
  • Cost estimation preparation
  • Multiple priorities management
  • Deadline adherence
  • Flexible and adaptable
  • Critical thinking
  • Documentation management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Career Transition to Focus on Family Care

IHSS
03.2022 - 06.2025

Project Coordinator

Black Diamond Pavers
01.2022 - 12.2022

Operations Specialist

Rahi Systems
11.2019 - 09.2021

Sales Operations Representative

FormFactor
08.2014 - 09.2018

Customer Service Representative

FormFactor Inc.
06.2011 - 08.2014

High School Diploma -

Pioneer High School
09.1987 - 06.1991

Certificate - Medical Assisting

Bryman College

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