Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations.
Hi, I’m
Francisca Carrasquillo
National Park,NJ
Summary
Overview
21
years of professional experience
Work History
dunkirk rehb.Dunkirk, New York
CNA
03.2022 - 06.2025
Job overview
- Assisted patients with daily living activities and personal care tasks.
- Monitored vital signs and reported changes to nursing staff.
- Maintained cleanliness and safety within patient rooms and common areas.
- Documented patient care accurately in electronic health records systems.
- Supported mobility and transportation of patients throughout the facility.
- Communicated effectively with patients, families, and healthcare teams.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Answered patient call lights promptly and responded to requests appropriately.
Express EmploymentDunkirk, New York
Purina
11.2024 - 01.2025
Job overview
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked with cross-functional teams to achieve goals.
Wendys RestaurantDunkirk, NY
Manager of Operations
09.2021 - 08.2023
Job overview
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
- Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
- Managed daily operations to ensure efficient restaurant functionality.
- Trained staff on customer service standards and food safety protocols.
- Coordinated inventory management to maintain stock levels and minimize waste.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Family DollarDunkirk, NY
Manager's Assistant
05.2020 - 08.2021
Job overview
- Restocked office supplies daily and troubleshot problems with equipment to keep operations on-track.
- Maintained records through timely updates to employee and other files.
- Conducted inside training sessions to educate employees on products and company policies.
- Utilized company reports to analyze sales, gross profit and inventory activity.
- Read and analyzed incoming memos, submissions and reports to determine significance and plan distribution.
- Conducted research, compiled data and prepared documentation for consideration and presentation to upper management.
- Helped increase company profitability through customer relationship development, community involvement and marketing campaigns.
- Developed successful marketing plans to increase sales and profits while managing costs.
- Assigned tasks to associates to fit skill level and maximize team performance.
- Assisted management in daily operational tasks and team coordination.
- Supported training of new employees on company policies and procedures.
- Managed scheduling to ensure adequate staff coverage during peak hours.
Chautauqua County HomeDunkirk, NY
Certified Nursing Assistant
06.2016 - 08.2021
Job overview
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Quality MarketDunkirk, New York
Customer Service Cashier
01.2015 - 05.2018
Job overview
- Processed customer transactions accurately and efficiently at Quality Market.
- Assisted customers with product inquiries and recommendations during busy hours.
- Maintained clean and organized checkout areas to enhance customer experience.
- Collaborated with team members to address customer concerns promptly.
- Trained new cashiers on operational procedures and customer service standards.
- Resolved payment discrepancies through effective communication with customers and management.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Balanced cash drawers at the end of each shift.
- Assisted customers with locating merchandise within the store.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Verified that all coupons were valid prior to processing them into the system.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Counted and balanced cashier drawers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Will careJamestown, New York
HHA
06.2016 - 01.2018
Job overview
- Assisted clients with daily living activities and personal care tasks.
- Monitored client health and reported changes to healthcare professionals.
- Maintained a clean and safe environment for clients and their families.
- Provided companionship and emotional support to enhance client well-being.
- Coordinated appointments and transportation for clients as needed.
- Documented client progress and care routines in health records.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Changed bed linens and maintained a clean living environment for the client's safety.
Shop Rite Food MarketPhiladelphia, Pennsylvania
Cashier Team Lead
01.2007 - 06.2010
Job overview
- Supervised cashier staff to ensure efficient customer service and transaction processing.
- Trained new cashiers on register operations and customer interaction protocols.
- Managed cash handling procedures to maintain accuracy and security during shifts.
- Resolved customer inquiries and complaints to enhance overall shopping experience.
- Monitored inventory levels at checkout stations to ensure product availability.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Answered customer questions and provided store information.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Verified customer age requirement for alcohol or tobacco purchases.
Sterling manor nursing centerMaple Shade Township, NJ
Secretary
01.2004 - 04.2006
Job overview
- Maintained organized filing system of paper and electronic documents.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Ordered office supplies to purchase items and maintain appropriate levels.
- Anticipated leadership needs by preparing or gathering records, reports and correspondence.
- Sent and distributed mail and parcels.
- Composed and distributed reports, routine correspondence and meeting notes with job-related software.
- Processed documents and materials for dissemination to appropriate parties.
- Assisted with accounts receivable and accounts payable functions.
- Greeted visitors and directed to appropriate location or person.
- Managed staff calendars and coordinated travel, meeting and hotel accommodations.
- Scheduled meetings and sent invitations specifying time and location.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Produced and distributed memos, newsletters and other forms of communication.
- Scheduled appointments and coordinated meetings for medical staff and patients.
- Managed patient records and ensured accurate documentation for compliance.
- Assisted in communication between departments to enhance operational efficiency.
- Prepared and organized reports for administrative meetings and reviews.
- Maintained inventory of office supplies and ordered as needed for smooth operations.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Supported billing processes by verifying insurance information and processing claims.
- Provided administrative support to the Office Manager and other staff members.
Education
Autumn ViewHamburg, NY
Certificate of Nursing from Nursing Practice
06-2017
University Overview
Growing TogetherDunkirk, NY
High School Diploma
06-1992
University Overview
Skills
- Patient care
- Vital signs monitoring
- Electronic health records
- Personal hygiene assistance
- Mobility support
- Customer relationship management
- Team collaboration
- Conflict resolution
- Wound care
- Active listening
- Infection control practices
- Patient hygiene assistance
- Basic life support
- Emergency response
- Dressing assistance
- Multitasking and organization
Education and Training
Education and Training
other
Languages
Languages
Timeline
Purina
Express Employment
11.2024 - 01.2025
CNA
dunkirk rehb.
03.2022 - 06.2025
Manager of Operations
Wendys Restaurant
09.2021 - 08.2023
Manager's Assistant
Family Dollar
05.2020 - 08.2021
Certified Nursing Assistant
Chautauqua County Home
06.2016 - 08.2021
HHA
Will care
06.2016 - 01.2018
Customer Service Cashier
Quality Market
01.2015 - 05.2018
Cashier Team Lead
Shop Rite Food Market
01.2007 - 06.2010
Secretary
Sterling manor nursing center
01.2004 - 04.2006
Autumn View
Certificate of Nursing from Nursing Practice
Growing Together
High School Diploma